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Customer Service Representative

ChipRewards Birmingham, AL

  • Posted: over a month ago
  • Full-Time
  • Benefits: 401k, dental, life insurance, medical, vision,
Job Description

Customer Service Representative

Description

A leader in the Wellness Engagement Industry, we are seeking an outgoing, organized, and friendly customer service representative to join our growing team and provide top-notch service to our customers over the phone, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

Job Duties and Responsibilities

  • Maintain updated knowledge of all company products and services in order to provide adequate education to customers
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Promptly answer and manage incoming calls and emails
  • Ability to memorize, recall, or research answers quickly
  • Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team targets, goals, and quotas
  • Obtain necessary information from customers to adequately follow up
  • Collect and record customer feedback and information, and share that with appropriate departments and team members
  • Process orders and returns

Required Skills/Experience

  • High school diploma or equivalent
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent written and verbal communication skills
  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Willingness to work independently and as part of a team
  • Customer focused for a positive customer experience and resolution
  • Bi-lingual (Spanish) a plus

Preferred Skills

  • 1+ year(s) healthcare experience preferred
Company Description
An enterprise platform that collects and processes relevant data to improve the health care experience, influence behaviors and drive outcomes.

The solution addresses a broad spectrum of desired health behaviors from health promotion and wellness to prevention and condition management. As clients evolve from basic, participatory programs to more sophisticated, activity and outcomes-based initiatives, the ChipRewards solution provides a scalable foundation to launch programs that effectively lead individuals through the continuum of health management.

Through the integration of behavioral science, communications, population segmentation and analytics, ChipRewards’ enterprise-level solution enables health plans, employers, and healthcare service providers to design and implement large-scale initiatives that increase participation and drive clinical and financial outcomes.

ChipRewards

Why Work Here?
Awesome culture, great benefits and room for growth!

An enterprise platform that collects and processes relevant data to improve the health care experience, influence behaviors and drive outcomes. The solution addresses a broad spectrum of desired health behaviors from health promotion and wellness to prevention and condition management. As clients evolve from basic, participatory programs to more sophisticated, activity and outcomes-based initiatives, the ChipRewards solution provides a scalable foundation to launch programs that effectively lead individuals through the continuum of health management. Through the integration of behavioral science, communications, population segmentation and analytics, ChipRewards’ enterprise-level solution enables health plans, employers, and healthcare service providers to design and implement large-scale initiatives that increase participation and drive clinical and financial outcomes.

ChipRewards's Logo

Address

Birmingham, AL
USA

Industry

Business

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