Skip to Main Content
← Back to Jobs

Customer Service Representative/Agent, CSR

ChillX.co Los Angeles ,CA
  • Expired: 27 days ago. Applications are no longer accepted.
Job Description

At ChillX.co, we designed and developed the AutoEgg, the quieter, safer, and sleeker modern redesign of the self-cleaning cat litter box.

ChillX.co is looking for a bright Customer Service Representative at our new DTLA office.

The best customer service manager are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. The customer service manager can put themselves in their customers’ shoes and advocate for them when necessary.

Responsibilities

  • Specializes in helping customers troubleshoot their pet appliances - our ChillX AutoEgg Self-cleaning Litter Box

  • Manage customer service resources

  • Provides best in class pre-sale and post-sale customer service, solutions and product information to our customers from inbound customer support platforms - phone, social media, and email

  • Manage returned, and reconditioned inventory and ensure items are in stock.

  • Receive, clean, recondition, fix, and document returned units.

  • Internal Feedback: We look to our support team for insight into how customers feel about our products, what troubleshooting issues are trending, etc.

  • Marketing Assistance: You will help with product marketing research and copywriting.

  • Maintain office cleanliness.

  • Must be able to lift up to 20 lbs.

  • Other assigned duties.

Skills

  • Cat lover is a BIG plus!

  • eCommerce customer service experience

  • Highly organized and dependable

  • Strong IM, phone, and email contact handling skills and active listening

  • Familiarity with CRM systems and practices

  • Excellent communication and copywriting skills

  • Ability to multi-task, prioritize, and manage time effectively

  • Startup Mindset: Thrive working independently in changing environments and have a strong ability/willingness to learn and grow

LOCAL CANDIDATES ONLY - Onsite Interview Required at DTLA

HIRING IMMEDIATELY

Company Description
At ChillX.co, we designed and developed the AutoEgg, the quieter, safer, and sleeker modern redesign of the self-cleaning cat litter box.

ChillX.co

Why Work Here?

On the track of high growth!

At ChillX.co, we designed and developed the AutoEgg, the quieter, safer, and sleeker modern redesign of the self-cleaning cat litter box.

Address

453 S Spring St
Los Angeles, CA
USA

Website