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Senior Operations Director

Chick-Fil-A Norfolk, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

At Chick-fil-A, the Director position is more than just a job, it’s an opportunity. In addition to working directly for an Independent Operator, team members gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.

We are seeking an individual to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.

Director Responsibilities:

  • The PM Operations Director is responsible for ensuring PM FOH/BOH/DT Manager’s complete the Repair/Maintenance, cleanliness, presentation and insurance/liability claims of all “Customer Areas”—Parking Lot, Dining Room, Drive-Thru, Kitchen and Bathrooms. 
  • Regularly ensure team members are sweeping the parking lot and all areas 

  • Swiftly cleaning anything in need appropriately 

  • Ensuring all items in Restrooms are fully functional and clean 

  • Ensuring all Dining Room items (tables, chairs, condiment counter, trash bins) are fully functional and clean 

  • Ensuring all foyers are clean and fully functional  

  • The PM Operations Director is responsible for ensuring PM Drive Thru Manager coach the behaviors (attentiveness, courtesy, speed and accuracy) of all team members hosting or on register. Those behaviors include 
  • Hustle that creates a surprisingly fast Speed of Service (Be Quick; Don’t hurry) encourage team to push speed and accuracy simultaneously  

  • Execution of systems that ensure a refreshingly clean environment 

  • Delivering Chick-fil-A’s Recipe for Service 

  • Coach team members in the CORE 4 and how to prioritize the different tasks required of them 

  • Cash management best practices 

  • The PM Operations Director is responsible for ensuring all PM FOH Manager’s: 
  • Coaching the behaviors of all Trainers and Team Members who work the Dining Room.  Those behaviors include: 

  • Ensuring second mile service behaviors are being executed 

  • Carrying trays for high needs groups (elderly, disabled, and parents with small children 

  • Table touch ins (refreshing beverages and clearing trays) 

  • Carrying large orders to the car 

  • Execution of systems that ensure a refreshingly clean environment 

  • The PM Operations Director is responsible for ensuring PM Hospitality Manager’s deliver a remarkable dining experience for all guests  
  • The PM Operation’s Director is responsible for PM Kitchen manager is following Chick-fil-A procedures, food safety is top of mind, and speed of service is below 3:00. 
  • The PM Operations Director is responsible for handling customer questions/comments: being able to Listen to customer comments, Apologize and Ask the appropriate follow up questions, Solve the customer's problems, and Thank the customer for the contact—with a genuine, gracious manner. 
  • The PM Operations Director should ensure PM Hospitality manager and PM Kitchen manager daily assigns the hospitality and kitchen crew to positions, weekly schedule the best hospitality team members to available hours, and monthly either plan a team building activity or present the hospitality team members with a token of thanks for work well done. 
  • The PM Operations Director is responsible for working with the Training Director to ensure eRQA’s and Safe Daily Critical’s are done daily 
  • The PM Operations Director is responsible for not getting caught up in minute by minute operations but instead utilize the Operation’s Director checklist and completing it each day. Responsible for the hiring of all PM team members and their development.  

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Human Resources Department at 757-761-6648.

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Norfolk, VA
23502 USA



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