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General Manager

Chick-fil-A Norfolk, VA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you a results-orientated driven Manager with a proven track record of taking a team to the top in its region? Do you value servant leadership and want to work for one of the TOP Chick-fil-A's in the chain? Look no further, this is the position that was made for you!

The Manager has the responsibility for directing the daily operations of a quick-service restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, financial accountability, ensuring the highest quality products and services are delivered to our customers and other duties as required. The person applying for this position must have excellent communication skills. Previous management experience is a must.

This position requires open availability.

Responsibilities:

  • Achieve operational objectives
  • Accomplish human resource objectives
  • Perform facility opening and closing procedures
  • Maintain the flow of satisfied guests
  • Work to create a safe, secure and healthy work environment for fellow employees.
  • Work with staff to accomplish all goals
  • You will be required to demonstrate a high level of professionalism, with excellent communication skills
  • You must have the ability to take initiative and possess skills for problem-solving and conflict resolution
  • You also must be efficient and detail-oriented with a strong customer focus
  • Provide a remarkable guest experience
  • Demonstrate the ability to work in all positions
  • Know all basic food prep
  • Responsible for knowing what to do when the computer/register fails
  • Count and verify registers and coupons
  • Demonstrate the ability to train others in “Recipe for Service” (CORE 4 + Required Service Behaviors)
  • Demonstrate the ability to do “Service Checks” and Coach for results (check for core 4, check for the recipe for service, check for 2nd-mile service and required service behaviors, ACES in their places)
  • Must understand and be able to train on How to satisfy a disappointed customer (L.A.S.T.)
  • Generate reports from the register (sales, cashier closes, paid out, pickups, deal with fake money, deal with fake coupons)

Needs for Success:

  • Supervisory, leadership, management and coaching skills
  • Good communication skills both written and verbal
  • Ability to communicate on various levels to include management, customer and associate levels
  • Knowledge of financial, budgetary, accounting and computational practices
  • Proficient computer skills; Microsoft Office programs, e-mail, and the Internet
  • Ability to perform various motor skills, such as lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping and arm-hand coordination on a continuous basis
  • Ability to multi-task as well as stay on task and concentrate with constant interruptions
  • Strong client relationship skills

Characteristics:

  • Team mindset
  • Work with the existing team well
  • Integrity
  • Heart
  • Supports the vision of the restaurant
  • Leads by example
  • Builds relationships
  • Good communication
  • Able to take vision, goals, core values, and all information from leaders and communicate to each team member
  • Servant leadership

Qualifications:

  • High school degree is required. BA/BS in Food Service or Culinary Management is preferred
  • A minimum of five (5) years of experience in the hospitality industry
  • Knowledge of financial, budgetary, accounting, and computational practices
  • Demonstrates loyalty, integrity, motivation, trustworthiness, dependability, empathy, and professionalism
  • A passion for people and service
  • Able to lead, coach and delegate a team of individuals in a fast-paced environment
  • Ability to develop others
  • Eagerness to learn and improve yourself
  • A commitment to quality in everything you do
  • Open Availability
  • ServSafe Certification preferred

Benefits:

  • Medical, Dental and Vision offered
  • 120 hours of paid vacation
  • 401k
  • Access to a large variety of discounts through Chick-fil-A partnerships

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Human Resources Department at 757-761-6648.

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Chick-fil-A

Chick-fil-A's Logo

Address

Norfolk, VA
USA

Industry

Retail

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