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Chick-fil-A Restaurant Executive General Manager

Chick-fil-A 101 & Telephone
Ventura, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Chick-fil-A 101 & Telephone is looking to hire an Executive General Manager (internally known as Executive Director) in preparation for our additional location opening in January 2023 in the Riverpark community in Oxnard, CA. The Executive Leadership team will have a total of four members, including the: 

  • Operations Director of the 101 & Telephone Free-Standing Restaurant
  • Operations Director of the Riverpark Drive-Thru Restaurant
  • Business Affairs Director
  • Talent and Training Director

The ideal candidate will focus on only one of the positions above; however, he/she will also be cross trained in the other positions to help support the executive team as necessary. Please indicate within the application process which roles you would like to apply for. The details of each role are outlined below.

Operations Directors are responsible for their location's performance including:

  • Leadership Development and Accountability (estimated 10-14 trainers and leaders)
  • Guest Experience, including Taste of Food, Speed of Service, Order Accuracy, Cleanliness and Attentive/Courteous Team Members
  • Expense management, including Wages, Food and other P&L expenses
  • Food safety
  • Interviews job candidates, makes hiring, termination, advancement, promotion or any other status change decisions for Team Members and leaders within the unit
  • Uses judgment and discretion to resolve customer and Team Member questions and problems, and determines when to refer more complex issues to members of the executive team or our human resource partner
  • Ensures all equipment is in good working order and works with other restaurant leaders, if necessary
  • Demonstrates a business mindset with a proven record of financial growth in profit and sales of a restaurant

The Business Affairs Director is responsible for:

  • Leading a team of Restaurant Administrative Assistants to complete a variety of tasks, including but not limited to: 
    • Scheduling of 160-200 Team Members
    • Product ordering, including Food, Paper, Cleaning Chemicals, Uniforms, Kitchen Supplies, Equipment Parts and Safe Till Change
    • Inventory Management of all items ordered above
    • Completing payroll audits, processing payroll, processing Team Member 401K and health benefits, invoices, quality audit, issuing Team Member policy warnings, corresponding through email
    • Team Member recruiting and hiring process 
    • Other miscellaneous administrative responsibilities
  • Leading the Community Outreach Team to accomplish specific goals related to sales and Brand Growth
  • Leading the Maintenance Manager to accomplish specific facilities and equipment repair and maintenance goals
  • Ensuring compliance with all federal, state and local laws

The Talent and Training Director is responsible for:

  • Creating a world-class training system where Team Members feel fully equipped to perform their job at the highest level
  • Training and developing all new trainers to execute training at a high level
  • Leading all Team Member onboarding, training and accountability
  • Leading a culture of care by influencing all levels of the organization

Responsibilities for ALL members of the Executive Director Team include:

  • Demonstrate an outstanding ability to be a team player and work well with other members of the executive team
  • Show a passion for and understanding of the Chick-fil-A brand and the desire to be an advocate for the brand
  • Ensure all employment labor laws are strictly adhered to by all restaurant leadership
  • Read and understand financial and operational data and reports to monitor progress towards unit goals and lead others to meet those objectives
  • Be a self-leader, committed to personal growth
  • Have a deep understanding of restaurant operations and management of hourly employees
  • Have excellent interpersonal, communication and problem-solving skills sufficient to speak with and write to persons of various social, cultural, economic and ethnic backgrounds to develop effective working relationships and resolve problems
  • Be a superb project and program manager, able to assess needs, set a vision, prioritize appropriately, present creative solutions, develop action plans, and execute and measure results
  • Have an ability to set priorities, meet deadlines and follow through on multiple tasks and projects with attention to detail and in a timely manner
  • Work between 40 and 50 hours per week, five days a week
  • Be available to work based on the needs of the business (although it should not be a regular need, open availability includes early mornings, late evenings and weekends if/as needed)


  • Voted America’s favorite & one of the fastest-growing restaurants in the country
  • Industry leader in customer service and hospitality
  • Robust Team Member and leadership development program -- adding value to YOU
  • Strong values of Care, Excellence, Teamwork and Hustle
  • Individually owned and operated

YOUR BENEFITS: Total Package from $65K-$102K/Year

  • Annual compensation $53k-$88k/year
  • 401K (Estimated $3,500/year)
  • Health insurance subsidy (Estimated at $5,400/yr)
  • Two Weeks PTO (Estimated at $3,200/yr)
  • College scholarship opportunities (Up to $2500/yr)
  • Free Meals (Estimated $2,665/yr)
  • Closed on Sunday (Also Closed on Thanksgiving and Christmas Day)
  • Work directly with the franchisee, mentorship toward franchisee application
  • Fast-paced, positive and uplifting environment
  • Strong company culture that makes it a great place to work

EXECUTIVE DIRECTOR CHARACTERISTICS: Every member of our team should work with these characteristic

  • Love: A passion to serve and care for others
  • Joy: A contagious spirit of happiness that encourages others
  • Peace: Inner calmness while under pressure
  • Patience: Waiting with grace without getting angry 
  • Kindness: Show care by being genuine, proactive and personal with others
  • Goodness: Always doing what is right even when not seen by others
  • Faithfulness: Always do the next best step
  • Gentleness: A soft approach when talking with and helping others
  • Self-Control: Advocate for your goals while controlling your ego


Apply online today and we will call/text you to set up an interview. 

Chick-fil-A 101 & Telephone in Ventura is a local small business. We provide equal employment opportunity and comply with all federal, state, and local laws.

Chick-fil-A 101 & Telephone


Ventura, CA



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