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Call Center Agent

Chicanos Por La Causa, Inc Yuma ,AZ
  • Posted: over a month ago
  • Full-Time
Job Description

  

Work Location: Yuma, AZ 


 

PRIMARY FUNCTIONS 


  

Interact by making outbound phone calls to parents to communicate ASU's interest in collaborating
with their children's school on the American Dream Academy and other related
programs. The job will require soliciting parents to attend a free program
offered by their child's school which includes an information seminar, and to
remind parents that they have committed to attending this and future events.  

  


 

MINIMUM QUALIFICATIONS 


 

High school diploma or equivalent 

Proficient in relevant computer applications and call center systems, including Five9 

Good typing skills 

Knowledge of sales principles and methods 

Required to speak fluent Spanish 

Parent Graduate from any American Dream Academy program 

Ability to sit for long periods of time 

  


 


 

JOB RESPONSIBILITIES AND COMPETENCIES  


  

Contact private individuals by phone
(outbound calls)  

Deliver
prepared scripts to persuade potential attendees to commit to attending the
introductory session of the American Dream Academy, and potentially other ASU
related events  

Describe the program and its benefits  

Respond to questions  

Identify and overcome objections  

Take the customer through the "sales"
process  

Obtain any additional customer
information required for pre-registration  

Follow up with parents in accordance
to their needs  

Complete records of telephonic
interactions, in order to track individual results  


 

SKILLS, KNOWLEDGE AND ABILITIES  

Outstanding communication skills  

Ability to persuade other  

Capable of adapting  

Tolerate stress  

A high level of energy  

An awesome team player in a
supportive environment 

  

Company Description
The right candidate will also be highly aligned to our overall organizational culture as well as the ability to work seamlessly within the team. What can you expect? Making a difference in our community, opportunities to grow and learn with the organization/team, and the feeling of family which is core to our culture.

Chicanos Por La Causa, Inc

Why Work Here?

CPLC for a chance to change the world!

The right candidate will also be highly aligned to our overall organizational culture as well as the ability to work seamlessly within the team. What can you expect? Making a difference in our community, opportunities to grow and learn with the organization/team, and the feeling of family which is core to our culture.

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