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Customer Service Representative

Chic Couture Online Fort Lauderdale ,FL
  • Posted: 6 days ago
  • $11 to $12 Hourly
  • Full-Time
Job Description

 

Job Description

We are an online women's clothing store located in Fort Lauderdale Florida looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Requirements

  • Manage large amount of incoming calls
  • Strong phone contact handling skills and active listening
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Assist with placement of orders, refunds, or exchanges
  • Answer questions about product
  • Resolve customer complaints via phone, email, mail or social media
  • Work with customer service manager to ensure proper customer service is being delivered
  • Bilingual (English/Spanish) preferred but not mandatory
  • Must be able to lift or carry up to 25 pounds
  • Must be able to bend, push and stand occasionally

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Job Type: Full-time

Salary: $11.25 to $12.00 /hour

Chic Couture Online

Why Work Here?

Growing company with lots of opportunities for advancement

Address

Fort Lauderdale, FL
33351 USA

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