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Front Desk Team Member

Chen Medical Louisville, KY
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

  • Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
  • Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing and schedule appointments. Ensures patient contact and emergency contact information is accurately documented in the system.
  • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
  • Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
  • Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
  • Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving.
  • Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
  • Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
  • Participates in daily and weekly huddles to provide details on patients.

Other responsibilities may include:

  • Maintains the confidentiality of patients’ personal information and medical records.
  • Reviews patients’ personal and appointment information for completeness and accuracy.
  • Transmits correspondence by mail, email or fax.
  • Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Exceptional customer service skills and passion for serving others.
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures.
  • Skilled in operating phones, personal computers, software and other basic IT systems.
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
  • Detail-oriented to ensure accuracy of reports and data.
  • Outstanding verbal and written communication skills.
  • Demonstrated strong listening skills.
  • Positive and professional attitude.
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures.
  • Proficient in Microsoft Office Suite products including Excel, Word and Outlook.
  • Ability and willingness to travel locally, regionally and nationwide up to 5% of the time,
  • Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

  • High school diploma or GED required; degree preferred.
  • A minimum of 1 year of work experience in a medical clinic or similar environment required.
  • Working knowledge of medical insurance and/or knowledge of electronic medical record highly desired.

Chen Medical

Why Work Here?

Company growth, great culture, and competitive pay/benefits!

Chen Medical is transforming health care for seniors. We provide big answers to big problems in health care delivery. Chen Medical is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology. These things allow us to provide world-class primary care and coordinated care to the most vulnerable population moderate- to low-income seniors who have complex chronic diseases. Through our innovative operating model, physician-led culture and empowering technology, we are able to drive key quality and cost outcomes that create value for patients, physicians and the overall health system. Our model allows us to practice medicine the way it should be practiced: by recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients time during each monthly appointment and help foster stronger doctor-patient relationships. Our model also drives and enhances compliance with treatment plans. As a result of our efforts, our patients realize lower hospital admissions. Their overwhelming response to our approach is reflected in our aggressive, organic growth and net promoter scores in the low to mid 90s, which is unheard of in any industry. Read more about our results and the value of the Chen Medical model. As a company, we are making a difference in the lives of seniors and in the health care system overall.

Address

Louisville, KY
USA

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