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Customer Service Representative

Cheema Freightlines LLC Sumner, WA
  • Posted: over a month ago
  • $16 to $20 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Summary

A Customer Service Representative leads and performs customer service functions regarding a specific or assigned number of customers which could include regional or dedicated accounts. A CSR will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. He/she ensures that all requirements are met company-wide regarding customer expectations.

Principal Duties and Required Skills

Essential Responsibilities:

· Leads up to ten accounts for Cheema and has the skill set necessary to meet customer expectations.

· Leads and solicits business from a specific or assigned number of customers by using daily available capacity. Is aware of system-wide balances/imbalances.

· Serves as an extension of sales to expand business revenue by exploring all opportunities with customers.

· Serves as customer’s first line of communication and reference for issues with pickups, deliveries, pricing, etc.

· Informs customers of overages, shortages, and damages, when needed.

· Responsible for managing service issues by researching and coding all applicable service failures in the system to support accurate service reporting.

· Responsible for monitoring and tracing loads so that follow up can be made to customers regarding late pickups and or deliveries; as well as any other changes that may occur.

· Responsible for updating statuses in customer portals.

· Anticipates and facilitates problem resolution on all load issues to meet or exceed total satisfaction of customers.

· Commits to and receives detailed customer load information by telephone, email, or electronic tendering, and inputs all load information into TMS accurately to ensure system integrity.

· Maintains knowledge of customer contractual requirements relative to trailer pools to keep turns at the level set to gain optimum utilization of company equipment.

· Creates monthly reports regarding service levels for customers as well as participate on any service-oriented conference calls to supply definition.

· Maintains a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements.

· Ability to set priorities and to communicate to areas involving changes that could affect daily operations.

· Performs additional duties or work on projects as assigned by leadership.

· Responds to emails, voicemails, internal messages, etc. promptly.

· Use exemplary telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous, and efficient manner, so that the impression is one of excellence.

· Make on-site visits with sales team, when necessary.

Nonessential Job Responsibilities:

· Accepts overflow workload delegated by the Customer Service Lead or Operations Manager.

· Answer overflow phone calls directed toward customer service.

· Willingness to be cross trained and substitute in other Customer Service positions as needed, at the direction of the Customer Service Lead or Operations Manager.

Skills

Language Skills: Intermediate Skills

Mathematical Skills: Basic Skills

Reasoning Ability: Intermediate Skills

Computer Skills: Microsoft Office - Word, Excel, Exchange

Transportation Management System: AS400

Education/Experience Requirements

Education: HS Diploma/GED

AND

Years of Experience: 1-2 years

Specialized Training: NONE

Certificates and Licenses: NONE

Equipment: NONE

Cheema Freightlines LLC

Why Work Here?

Growing company, that believes in the team concept. Encourages positive culture, ongoing education, and continuous development.

Cheema Freightlines, LLC. is a family-owned and operated trucking company that provides transportation services primarily along the West Coast. Cheema has cultivated a positive team culture where everyone is a part of our family and our professional driving force is known by their names. Our people are the backbone of our success and we want to make sure each and every team member is successful in their role!

Address

2720 E Valley Hwy E Sumner, WA. 98390
Sumner, WA
USA

Website

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