Cleveland/Mayfield - Store 1000
Customer Service Representative
General Function: Provide superior service to Check 'n Go customers by greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, promoting product offerings to customers, assisting in the daily upkeep up of store premises and opening and closing of the store.
Service and educate customers on the product portfolio
Perform necessary customer verifications to validate information presented
Accurately process loans and transactions per company policy
Answer telephone inquiries in response to general questions, customer applications, requests or other issues
Place outgoing customer courtesy and collection calls in accordance with federal regulations and store operating procedures
Escalate customer complaints to the Store Manager, DDO, and Corporate Office if unable to resolve the issue directly with the customer
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed
Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines
Responsible for compliance with company/State policy and procedures including Federal regulation where applicable
Responsible for bank deposits or bank pick-ups
Promote the Check 'n Go brand professionally and ensure store appearance (internal and external) is maintained to company standards.
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements.
Customer Focus - understand issues, ensure satisfaction, anticipate and define need, build relationship and commit to customer
Leadership - collaborate and influence
Sales Disposition - know product, build trust, cross sell, demonstrate motivation, promote competitive advantage and manage rejection
Conflict Resolution - recognize resistance, overcome objections, problem solve and probe for understanding
Grow the Business - build pipeline/partnerships, create initiative, exude passion to succeed, act with enthusiasm in pro-active manner
Total Number of FTE's Directly or Indirectly Supervised: 0
Minimum Knowledge, Skills and Abilities Required:
Associates Degree or additional secondary education preferred
Two years previous sales and customer service experience required
Two years cash handling experience preferred
Excellent time management and organizational skills
Ability to multi-task with various projects
Works independently with limited supervision
Must have own personal reliable transportation in compliance with published policy and procedure. This may NOT include public transportation, transportation from family or friends. Must maintain a valid Drivers License and Valid Automobile Insurance while employed by the company.
1. Retail/Office environment
2. Cash Handling
3. Extended viewing of computer screens
4. Must be able to lift up to 50lbs. with or without reasonable accommodati