Customer Call Executive

We are searching for a polite, professional Customer Call Executive to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Call Executive may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

Responsibilities:

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call center team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

• Making sales or recommendations for products or services that may better suit client needs.

Qualifications:

• Understanding of company products, services, and policies.

• Proficiency with computers, especially with CRM software, and strong typing skills.

• Ability to ask prying questions and diffuse tense situations.

• Strong time management and decision making skills.

• Adaptability and accountability.

Employee Benefits:

• 22 PTO days
• 40 hour work weeks
• No micromanagement
• Annual cost of living increase
• Our “Work Wherever” comfort package!

***Want to standout from other applicants? Submit a cover letter including why you want to work here!***

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location