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Onsite Customer Service Representative for E-commerce Company

Ashland, VA
  • Posted: over a month ago
  • $12 to $15 Hourly
  • Full-Time
  • Benefits: medical, vision, dental,
Job Description is seeking an onsite customer service representative to join our team. Qualified candidates will have experience providing customer support over the phone, be able to multitask, and must be able to quickly adapt to changes in order processing systems.  Experience with e-commerce and Shopify stores a plus. 


  • Answering phones
  • Customer emails
  • Taking orders by phone
  • Processing returns
  • Maintain current knowledge of evolving products and services
  • Provide information about products to customers
  • Submitting package claims to various shipping companies


  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

The ideal candidate will be comfortable taking calls from customers who will be asking questions about underwear and lingerie. Our customer base is diverse, and we understand that calling a stranger to discuss undergarments can sometimes be embarrassing, so it is of the utmost importance that the customer service rep be able to respond to customer queries with tact and respect. Employees are required to have reliable transportation. Health benefits available for full time employees after 60 days.

Company Description
WhoaMedia builds and maintains multiple online eCommerce sites. We manage social medial, product development, sales and fulfillment. Our sites sell everything from pet products to underwear and we are adding new product lines frequently.

Our primary e-commerce site is is the first and largest daily deal site for men and women's intimates. Based in RVA CheapUndies is ran by a team of geniuses with over 15 years of e-commerce experience. Our goal is to provide our customers with a cheaper alternative on designer intimates. We manage our very own 20,000 sq ft facility where we store and ship all of our customers orders. As e-commerce is ever changing we are always working to find new and innovative ways to stay ahead of the market.



9845 Atlee Commons Dr

Ashland, VA



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