Two or more years experience in repair troubleshooting and or parts with a track record of success. Preferably in one of the following industries: Agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. Must possess a valid driver’s license.
Handle the majority of all incoming calls to the service department. Establish and remain one of the primary contacts for all service customers. Must possess good computer skills to assist customers and technicians with the lookup of technical information and specifications.
Provide excellent communications to the customer for status updates
Write up new service work orders when equipment is dropped off at our shop and input customer complaints so that technicians have a clear and defined description of the work needing to be completed
Must be willing to work a normal 40 hours per week and longer hours as required to meet customer demands.
Able to Lift and handle heavy loads up to 70 lbs. plus work outdoors and indoors in all weather...
Must be proficient in parts lookup and servicing customers at the parts counter.
Must have good organizational, multitasking and reasonable computer skills.