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Customer Service Representative/ Healthcare

ChaseSource Austin, TX
  • Expired: 27 days ago. Applications are no longer accepted.

Job Description:

Must be available for any 8-hour shift from 7 am to 7 pm. We are unable to accommodate schedule change requests during the first 90 days. This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90-day training program). Assists with problem resolution, as needed. Responds to phone inquiries in a prompt, courteous and concise manner. Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed. Meets individual performance standards. Performs other duties as may be assigned by management. Attains and maintains strict required attendance and performance metrics. Additional Job Details: Requires experience with Microsoft Office, Excel, OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred. Prior Call Center experience preferred.

Requirement:

  • 1+ years of customer service or relevant work experience
  • Excellent written communication, organizational and time management skills
  • High school diploma required
  • Strong attention to detail and ability to prioritize and handle multiple tasks at once
  • Ability to identify solutions independently and make sound business decisions
  • Ability to work successfully and professionally with all levels of employees and management
  • Effective communication and organizational skills, with experience working in a fast-paced and high-volume environment
  • Solid experience with Microsoft Outlook, Word and Excel
  • Bilingual (Preferred)

Apply Today!

Job Type: Full-time

Salary: $15.00 /hour

ChaseSource

Why Work Here?

Great benefits, lots of room for growth.

ChaseSource is a minority owned company, specializing in recruiting and consulting that helps organizations solve their staffing problems. Whatever it takes, employers can depend on ChaseSource's commitment to solving every employment challenge. We are large enough to be experts, yet small enough to have a personal relationship with each of our assignments. What’s more, our employees and contractors abide by a stringent code of performance and ethics, at all times. ChaseSource has a long history of providing focused recruitment services for government employment at local, regional and federal levels and ranging from outside labor to office staff positions. We are knowledgeable in governmental hiring practices and work closely with a variety of resources to locate and place talented staff.ChaseSource partners with numerous clients, representing a variety of industries. Our current client mix includes medical, administrative, energy, and telecommunications among many other industries. We specialize in producing the right results, every time.

Address

7600 Chevy Chase Drive Austin, TX 78752
Austin, TX
USA