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Customer Service Representative - Call Center

ChaseSource Hagerstown, MD
  • Expired: over a month ago. Applications are no longer accepted.

Job Description

Location: Hagerstown, MD

Job Type: 90 day Contract to Hire

Start Date: 8/26/2019

Shifts will range from 7:00am to 3:00pm - start times and will consist of an 8 hour day.

Shift:

This is a full-time position Monday through Friday. Candidates must be available to work Monday – Fridays

Salary

Pay: $14.00 - 15.00

JOB RESPONSIBILITIES:

Selected individuals will support the operations of the team with a focus on client communications and issue resolution. Team members will be expected to:

  • Answer in bound calls to the risk team to answer basic questions and help route/handle more complex issues.
  • Assist analysts in conducting outbound calls related to merchant accounts that have been placed into investigation to notify impacted clients and obtain information necessary to complete reviews.
  • Assist analysts with the administrative functions of completing investigative reviews.
  • Assist the team in managing email communications and streamlining processes.

Education/Experience:

  • High School Diploma or Associates preferred
  • 2+ years of call center experience required
  • Experience handling issue resolution and/or claims management
  • Strong customer service skills.
  • Ability to access technology applications with speed and accuracy to respond to client inquiries.
  • Ability to deescalate client concerns and resolve issues
  • Trustworthiness and the ability to follow data security and privacy standards

ChaseSource

Why Work Here?

Benefits (Medical, Dental, Vision), Weekly Pay, Commission

ChaseSource is a minority owned company, specializing in recruiting and consulting that helps organizations solve their staffing problems. Whatever it takes, employers can depend on ChaseSource's commitment to solving every employment challenge. We are large enough to be experts, yet small enough to have a personal relationship with each of our assignments. What’s more, our employees and contractors abide by a stringent code of performance and ethics, at all times. ChaseSource has a long history of providing focused recruitment services for government employment at local, regional and federal levels and ranging from outside labor to office staff positions. We are knowledgeable in governmental hiring practices and work closely with a variety of resources to locate and place talented staff.ChaseSource partners with numerous clients, representing a variety of industries. Our current client mix includes medical, administrative, energy, and telecommunications among many other industries. We specialize in producing the right results, every time.

Address

Hagerstown, MD
USA