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Call Center Representative

ChaseSource League City, TX
  • Expired: over a month ago. Applications are no longer accepted.

The Customer Service team is responsible for providing effective customer service to clients in response to inquiries, concerns and requests about products and services. By using active listening skills, they will ascertain the reason the client is contacting the company and provide them a resolution resulting in a positive client experience. Most of the inquiries received involve extensive data verification and attention to detail, while maintaining the confidentiality and integrity of data.

ESSENTIAL FUNCTIONS:

• Possesses a working knowledge and understanding of products, services, possibly systems, as well as procedures of all servicing departments within a particular business area and throughout the company.

• Strengthens their knowledge of what back-office tasks are needed, when, and for what duties, and begins to master multitasking and prioritizing those tasks, such as documenting files, preparing and sending letters/forms, and completing process workflows to complete client services.

• Handles or escalates client complaints, directing unresolved issues to the appropriate resource.

• Knowledge of all data processing systems and software in disseminating policy status, policy data, and more to authorized parties to handle inquiries from all interested parties.

• Acts as a liaison between the company and external collections agencies; supplies payments and adjusts collections balances accordingly.

• Handles possible canceled policies and completes daily invoices.

• Performs basic accounting duties when collections are received; completes the ledger, reconciles, and generates Automated Clearing House (ACH) to external collection agencies (for approval and processing).

• Manages large amounts on incoming service inquiries received through a variety of communication channels. Handles or escalates client complaints, directing unresolved issues to the appropriate resource.

• Provides a verification of benefits (VOB) to providers, ensuring accurate policies and their respective coverages are being relayed and executed appropriately.

QUALIFICATIONS:

• High school diploma or a GED

• Completion of at least two insurance industry classes (LOMA, etc.)

• Up to one year of customer service or call center experience or relevant education.

• Relevant exposure to field (insurance, banking/finance, etc.).

ChaseSource

Why Work Here?

Work Directly for one of the Top Hosptality Comp

ChaseSource is a minority owned company, specializing in recruiting and consulting that helps organizations solve their staffing problems. Whatever it takes, employers can depend on ChaseSource's commitment to solving every employment challenge. We are large enough to be experts, yet small enough to have a personal relationship with each of our assignments. What’s more, our employees and contractors abide by a stringent code of performance and ethics, at all times. ChaseSource has a long history of providing focused recruitment services for government employment at local, regional and federal levels and ranging from outside labor to office staff positions. We are knowledgeable in governmental hiring practices and work closely with a variety of resources to locate and place talented staff.ChaseSource partners with numerous clients, representing a variety of industries. Our current client mix includes medical, administrative, energy, and telecommunications among many other industries. We specialize in producing the right results, every time.

Address

League City, TX
USA