Case Initiation Specialist
Location: Jefferson City, MO
Schedule: M-F 8:00 am-5:00 pm
Pay: $11.00 hr
EDUCATION/EXPERIENCE: High School Diploma or GED required; three years of experience in human services, with two years of experience in child support enforcement; knowledge and experience in case file review and analysis; ability to read and interpret complex court orders, income assignments and other child support documentation; excellent organizational, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently.
Provide responsive customer services to all stakeholders.
Process applications and referrals.
Establish new case records in MACSS.
Researches and assess cases for necessary actions.
Initiate locate activities for noncustodial parents.
Document initiate activities in MACSS.
Accurately completes necessary documentation and data entry activities in all systems.
Regularly communicates and updates the Supervisor/Lead on case status and production issues.
Maintain accuracy rate of 95 percent.
Ensures the confidentiality and security of all case information.
Meets all standards established for this position.
Performs other duties as may be assigned by management.