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Call Center Representative

ChaseSource Hagerstown ,MD
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Schedule - WORKING DAYS:
11:30- 22:00 SMTW
11:30 - 22:00 WRFY
08:00-16:30 SMTFY
08:00-16:30 SMTFY
08:30-19:00 SRFY
08:00-16:30 TWRFY

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
Company Description
This is a Consumer Goods production company that is seeing great growth. This company is well established in the dessert industry for restaurants and grocery stores. They manufacture a variety of desserts that include: Cheesecakes, pies, brownies, and several others.
Come join the team!

ChaseSource

This is a Consumer Goods production company that is seeing great growth. This company is well established in the dessert industry for restaurants and grocery stores. They manufacture a variety of desserts that include: Cheesecakes, pies, brownies, and several others. Come join the team!

Address

Hagerstown
Hagerstown, MD
USA