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Bilingual Customer Service Specialist

ChaseSource Norfolk, VA
  • Expired: over a month ago. Applications are no longer accepted.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

ChaseSource

Why Work Here?

Awesome CEO, great benefits, and lots of room for growth!

ChaseSource is a minority owned company, specializing in recruiting and consulting that helps organizations solve their staffing problems. Whatever it takes, employers can depend on ChaseSource's commitment to solving every employment challenge. We are large enough to be experts, yet small enough to have a personal relationship with each of our assignments. What’s more, our employees and contractors abide by a stringent code of performance and ethics, at all times. ChaseSource has a long history of providing focused recruitment services for government employment at local, regional and federal levels and ranging from outside labor to office staff positions. We are knowledgeable in governmental hiring practices and work closely with a variety of resources to locate and place talented staff.ChaseSource partners with numerous clients, representing a variety of industries. Our current client mix includes medical, administrative, energy, and telecommunications among many other industries. We specialize in producing the right results, every time.

Address

309 County St, Suite 201 Portsmouth, VA 23704
Norfolk, VA
USA