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Customer Service Representative 1:30-10pm & weekends

Charter Communications Worcester, MA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

At Spectrum, we are a growing and dynamic $37 billion Fortune 100 organization with 100,000 employees strong. Our goal is to be America’s #1 service organization in advanced video, high-speed internet and telephone service – and we need talented people like you to deliver that exceptional and unmatched experience for our customers.

Join us, and be connected to a collaborative workplace where everyone plays an important role and where you can make an impact – on your career, our growing company, and our 26 million customers.

 

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Hours are around 1:30pm-10pm, including weekends. 5 days on, 2 off. This is a full time, 40 hour per week position.

This position is not remote and will be at our Worcester, MA call center located on Higgins Street, Worcester.

$18/hr. plus shift differential. Base pay to increase to $20/hr. next year.


Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Company Description
Telephone, Internet and Cable service provider. We have over 90,000 employees nationwide and have a presence in 41 states.

At Charter, it's all about the customer's experience. Charter employees are cooperative, trustworthy, and resourceful. We are good neighbors to our employees, our customers and our communities. We value everyone! JOIN OUR GROWING AND DYNAMIC TEAM!

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

Charter Communications

Why Work Here?
Excellent work environment, training program, growth potential and benefits!

Telephone, Internet and Cable service provider. We have over 90,000 employees nationwide and have a presence in 41 states. At Charter, it's all about the customer's experience. Charter employees are cooperative, trustworthy, and resourceful. We are good neighbors to our employees, our customers and our communities. We value everyone! JOIN OUR GROWING AND DYNAMIC TEAM! The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws. Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability

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Address

95 Higgins Street

Worcester, MA
USA

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Business

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