Healthcare Support Specialist

Job Description

Very fast-paced Outpatient Mental Health Clinic looking for a qualified individual who is quick on his/her feet. As a Healthcare Support Specialist, you will be responsible for providing administrative support to ensure efficient operation of the office. You will support staff members through a variety of tasks related to organization and communication. You will communicate via phone and email ensuring that all administration tasks are completed accurately and delivered with high quality and in a timely manner. 

MUST BE COVID VACCINATED or at least have your first dose by start date with the 2nd dose scheduled and documented.

Responsibilities include but are not limited to:

• Performs a wide variety of routine and complex administrative support tasks and duties in support of the office.
• Assists the clients by providing information personally or directing information requests according to established procedures.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Performs a wide variety of sensitive and confidential routine and complex office, clerical, and administrative support tasks and duties.
• Demonstrates an understanding of applicable policies, procedures, and work methods associated with assigned duties
• Receives visitors and telephone calls, directing them to the appropriate information source
• Represents the company to all callers and visitors in a professional and customer friendly manner.
• Uses computers to enter and prepare a variety of documents, including general correspondence, reports and memos through company's Electronic Medical Record (EMR)
• Operates other automated office equipment; types drafts and a wide variety of finished documents.
• Compiles and maintains client files and prepares reports; maintains a variety of files.
• Schedules meetings and appointments; maintains a calendar for meetings and other events
• Provides back-up support to Program Manager and Director of Operations
• Purchases goods and office supplies; keeps inventory of office supplies
• Contributes to team effort by accomplishing related results as needed.
• Assists doctors and other licensed professionals
• Performs other related duties as assigned

Education and/or Experience: 2 years of administrative support experience and customer service required. High school diploma or equivalent required.

Knowledge of: Modern office, administrative, and clerical practices, methods and policies and procedures, complex clerical and administrative tasks; methods and techniques for record keeping and report preparation and writing; proper English, spelling, and grammar.

Ability to:

• Provide complex clerical support to the administrative and clinical staff
  
• Read, understand, and review documents for accuracy and relevant information
  
• Use applicable office terminology, forms, documents, and procedures in the course of the work
  
• Maintain complex office and confidential records and files
  
• Meet critical deadlines
  
• Deal successfully with clients in person and over the telephone
  
• Courteously respond to client issues, concerns, and needs
  
• Read, interpret, and record data accurately
  
• Organize, prioritize, and follow up on work assignments
  
• Work independently and as part of a team;
  
• Follow written and oral directions
  
• Observe safety principles and work in a safe manner
  
• Communicate clearly and concisely, both orally and in writing
  
• Establish and maintain effective working relationships.
• Operate standard office equipment, including a computer and a variety of word processing and software applications.