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Part Time Customer Support Rep

Change Healthcare Bridgeton, MO
  • Posted: August 25, 2019
  • Part-Time
Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
 
If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

Position Summary

The main duty of a Part Time CSR is to take inbound customer calls and subsequently resolve any issues and/or questions the customer might have. This should be done in a manner consistent with departmental policies and procedures. Additional responsibilities may include data entry and/or various side projects assigned by the Team Leader or management.

Key Responsibilities

  • Answer incoming calls in a manner consistent with department protocol.
  • Be available for support calls at the expected times unless previously arranged with management.
  • Provide assistance to Change Healthcare customers while maintaining a courteous manner and helpful attitude.
  • Provide the most current and correct information to customers.
  • Organize personal resources for easy access and future reference.
  • Complete any assigned tasks in a thorough and detail-oriented manner.
  • Escalate customer-level issues in a manner consistent with department protocol.

*Additional responsibilities may be assigned.

Minimum Experience

1+ years of customer service experience

Experience and Skill Requirements

  • Strong Organizational Skills
  • Experience with Pharmacy or Pharmacy Tech background strongly preferred
  • Strong oral and written communication skills
  • Proficient with the Microsoft Office Suite
  • Ability to function independently as well as in a group
  • Ability to navigate through multiple computer applications simultaneously
  • Ability to comprehend complex concepts
  • Ability to communicate empathy and understanding through both tone and manner
  • Ability to adhere to a schedule
  • Bilingual (Spanish) language abilities are a plus/not required
  • Open to working a weekend day

Education:

  • High School Diploma or equivalent

Physical Demands and Working Conditions

  • This position involves sitting at a computer terminal for long periods.
  • The noise level in the work environment is usually moderate.
  • This position involves interoffice communication via print, email, and telephone.

Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! 

Equal Opportunity/Affirmative Action Commitment
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Change Healthcare

Address

Bridgeton, MO
USA

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