If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference.
Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.
As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.
Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.
Empower Your Future. Make a Difference.
Responsible for responding to product and application support questions from customers, both external and internal, regarding the company's systems, processes, and software. Analyzes issues with systems and software applications to identify problem area(s) and recommend corrective action. Escalates issues to other teams or company departments when necessary. May utilize specialized domain expertise related to a specific application of software to resolve customer issues. Ensures security protocols are followed for safety of sensitive data. Monitors systems to ensure correct protocols are enabled. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgement within defined procedures and practices to determine appropriate action. Follows first contact resolution practices to resolve issues presented by customers and employees. Maintains standards and efficiency as set by supervisory team. Presents ideas for improvement within processes when applicable. Verifies that systems are available to all users, both internal and external. Understands the flow of information both within team as well as to customers. Ensures that security is maintained through transmission of data and information sharing by all means, including telephone, email, instant message, etc.
Bachelor's degree or equivalent experience. Experience in Client/Product Support and Systems may substitute for required education.
Business Experience -
2+ years product support experience
Specialized Knowledge/Skills -
- Must be an analytical and creative problem solver.
- Must be a strong critical thinker with the ability to understand and resolve complex issues.
- Must be self-motivated, have the ability to work independently with moderate supervision.
- Strong written and verbal communication skills.
- Work with the team to develop an application that meets the client's requirements.
- Ability to maintain confidentiality with sensitive customer and internal information.
- Strong technical aptitude and ability to research, document and solve complex issues independently or provide necessary information to escalation person so they can resolve.
- 50% traditional office environment and 50% remote
- Rotating shifts with on call schedule
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
Equal Opportunity/Affirmative Action Commitment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.