Skip to Main Content

Service Manager

Champion Homes
Woodland, CA
  • Expired: October 01, 2022. Applications are no longer accepted.

Service Manager

+ Jobs

+ Login

+ Woodland, CA, USA

+ Full Time

Medical, Dental, Vision, FSA, Life Insurance, EAP, 401K, Holidays, Vacation, and Paid Sick Leave.

Email Me Similar Jobs Email Me This Job

Work in a place where your team values YOU.

Champion Home Builder, Inc wants YOU! We are seeking to hire a Full-Time Service Manager to join our team in the Woodland, CA region.

WHAT DO WE OFFER?

+ 401k plan with company match

+ paid vacation

+ paid holidays

+ medical

+ Rx

+ Dental, vision, and life insurance .

WHO IS CHAMPION HOME BUILDER, INC?

For decades, Champion has served as a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America. Champion offers many factory-built solutions, from single-family and multi-family homes to commercial and government buildings. Our manufactured homes, modular homes, mobile homes, park models, and commercial modular buildings can be found throughout the United States and western Canada.

Throughout the organization, we act with integrity and respect. We take pride in our craftsmanship and build strong relationships with our customers, suppliers, and our employees. We know that we would not be successful without our team. In return for hard work and dedication, our goal is to provide a safe, productive, and enjoyable workplace for every employee.

Job Title : Service Manager

FLSA Status : Exempt

Prepared By : Corporate Human Resources

Summary Supervises and coordinates activities of Service Representatives engaged in handling service orders and telephone complaints of customers by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

+ Monitors service calls to observe employee's demeanor, technical accuracy, and conformity to company policies.

+ Recommends corrective services to adjust customer complaints.

+ Answers questions about service.

+ Determines work procedures, prepares work schedules, and expedites workflow.

+ Issues written and oral instructions for Service Department.

+ Ensure vendor parts and retailer labor is recovered as stipulated in "Champion Supplier and Retailer Recovery".

+ Review contractor bills and ensure the work is in accordance to the amount they are charging.

Supervisory Responsibilities

Directly supervises employees in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

+ Exceptional customer service, relationship building, and interpersonal skills

+ Excellent analytical, planning, and scheduling ability

+ The ability to address customer and internal concerns efficiently.

+ The ability to delegate responsibilities, objectively evaluate the performance of subordinates, and hold others accountable in a constructive manner

+ Strong communication skills'both written and verbal

+ Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively

+ Strong multitasking capabilities

+ A commitment to integrity, ethical and economical practices, and Champion's Operating Principles

Education and/or Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school and five to seven years related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

Must be able to travel up to 5% of the time annually.

THERES NO PLACE LIKE HOMES - JOIN OURS BY APPLYING NOW!

Champion Home Builders is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action.

Champion Homes

Address

Woodland, CA
95776 USA

Industry

Business

View all jobs at Champion Homes