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Customer Service Representative (BDC)

Champion Chevrolet Buick GMC La Grange ,KY
  • Posted: 29 days ago
  • Full-Time
Job Description

Champion Chevrolet Buick GMC is seeking a Business Development Center Representative. If you have previous sales, customer service, automotive receptionist, or BDC experience and are looking for a great start to your career, please apply below! 

Job Description

  • Responsible for responding to internet inquiries via email/phone, ability to communicate with the sales staff and general public via email, phone, chat and other forms of communication.

Duties & Responsibilities

  • Responds to customer requests from the Internet lead system and gathers information from the customer about the make, type, and quality of vehicle desired; trade in details; customer’s goals
  • “Mines” the existing customer database for new and/or additional customer interest in additional vehicle purchases, contacting such customers by email, phone, and text messages
  • Researches and develops lists of potential clients.
  • Identifies and qualifies business opportunities
  • Follows up on sales leads and makes cold calls to potential clients.
  • Schedules appointment with customer to visit the dealership to meet with a salesperson who will then conduct the steps of the sale.
  • Consults regularly with the Business Development Center Manager or General Sales Manager.
  • Follows an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
  • Follows a prospect development system and sends follow up emails and makes follow up calls to those potential customers.
  • Follows established prospecting steps and procedures.
  • Remains knowledgeable of new products, features, accessories, processes, etc.
  • Attends training sessions as scheduled.
  • Meets, or exceeds, written forecast and projection numbers.
  • Other duties as assigned.

Benefits To You

  • Potential Earnings as high as $55000+
  • Full Benefits Package
  • 401(k)
  • High Customer Satisfaction
  • A Professional and Respectful Work Environment
  • Paid Vacation and Training
  • Plenty of Room for Growth
Seniority Level

Entry level

Industry
  • Automotive
  • Consumer Services
Employment Type

Full-time

Since we opened, we've steadily grown into one of the region's best dealerships, regardless of brand! Over the past few years, we've continued to build our loyal customer base, which speaks to how enthusiastic we are for the future! At Champion Chevrolet Buick GMC, we believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team. Champion Chevrolet Buick GMC is also a four time consecutive winner of the GM Mark of Excellence Award. 

 

Champion Chevrolet Buick GMC

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