Senior Business Analyst

Are you an experienced (supply chain/logistics) professional who is highly organized, technically proficient, and an elegant communicator? Do you entertain an inquisitive mindset that loves getting stuck in the middle of complex situations? We are looking for you to join our Chicago office!

Who are we?

ChainCargo is building a transportation management platform for the future. Using modern technologies and a creative mindset, we hope to transform the logistics industry to increase transparency and cut out waste. We want to make the invisible, visible!

We recognise that to our diverse users, whether they are transport procurement managers, carrier owner-operators, logistics administrators, warehouse security staff, or internal operations, all have their unique journeys with us. The ChainCargo product is more than just a software platform, but a complete relationship mindset where the lives of our users are to be made easier every day.

In 2023 we opened our Chicago office and we are looking for an experienced business analyst to act as a critical node between our US operations and our European-based product development. You will be a key part of driving change in the US trucking industry through insightful analysis of the market, and our shippers, carriers, and internal processes.

What will you do?

As a business analyst at ChainCargo, you'll play a key role in our platform's development. You'll interact with a diverse range of stakeholders, eliciting and consolidating requirements, and communicating these to our in-house development teams. Working alongside the Product Owner, designers, testers, and developers, you'll help create solutions tailored to our users' needs.

You should be inquisitive, have a strong work ethic, and a learning mindset. Excellent communication skills, the ability to influence without power, holistic thinking, and a readiness to challenge the status quo are essential.

*The successful candidate must be legally authorized to work in the U.S. without sponsorship.

Requirements

Your main tasks:

• Facilitate alignment and change between IT and business stakeholders;
• Leverage industry experience to identify and understand business needs, propose solutions, and finalize project scope;
• Collaborate with Product colleagues to translate business requirements into functional solutions;
• Identify and prioritize opportunities to streamline business and system processes;
• Conduct comprehensive market research to understand users, customers, suppliers, competitors, and trends;
• Support Sales and Marketing in identifying current and future product needs;
• Enhance efficiency through continuous process improvement using Lean principles;
• Coordinate user acceptance testing and balance trade-offs between urgency, development time, usability, and performance needs;
• Assist in internal and external change management.

Who are you?

• We're seeking a logistics or supply chain professional with a Bachelor’s degree in a technical or business field, or a relevant industry certification such as APICS or CPCP;
• You should also have IREB, IIBA and/or Scrum certification;
• You should bring 5+ years of experience in the US trucking industry and 2+ years in business analysis, requirement analysis, or product management for a digital product;
• You should be tech-savvy, with a strong understanding of the software development life cycle;
• Proficiency in MS Excel, including pivots, basic formulas, and VLOOKUP, is required;
• Experience with process mapping, design and documentation, such as BPMN or UML, is also necessary;
• Familiarity with Azure Dev Ops platform is a plus;
• Advanced English is required. Knowledge of Spanish, German, Dutch, or an Eastern European language would be advantageous.

Benefits

What we offer:

• A great opportunity to become part of a growing logistics scale-up;
• An informal, international, and open culture;
• Team-building activities;
• Competitive salary and 20 vacation days per year;
• Daily Lunch;
• Gym facility access;
• 10 workcation days (work from wherever you want in the world!);
• 401K matching;
• Health Benefits;
• 'Work hard, play hard' atmosphere!