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Customer Service Inside Sales

Certified Power
Perrysburg, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

POSITION SUMMARY:

Representatives interact with the Company’s customers to provide information about the organization’s products and services, respond to customer inquiries

MAJOR RESPONSIBILITIES:

  • Regularly reviews open order and sales reports
  • Process customer orders in a timely manner by entering sales orders, work orders and purchase orders
  • Provide quotes as requested by customers
  • Maintain or create work orders, internal work order processes and closure.
  • Ability and knowledge of order processing, invoicing processes and credit memo.
  • Assist customers in resolving order status and logistical questions and problems.
  • Answer application questions on product lines that we carry, assist with complex problems or system design issues
  • Ability to fully apply and design non-engineered hydraulic systems utilizing supplier databases as required
  • Maintain in-depth knowledge of product lines sold by CPI and general knowledge about competing product lines including new product lines
  • Enter new customer information and maintain current customer information in computer database (Prelude)
  • Issue RGA’s for customer returns
  • Work with vendors to acquire pricing and technical information as needed and expedite customer orders
  • Select components, load part numbers, integrate systems and order components for hydraulic systems.
  • File customer purchase orders and other correspondence to maintain appropriate records
  • Working knowledge of supplier portals and application of product applications.
  • Develop Positive working relationships with regular customers on the phone, in person and in joint calls with outside sales personnel

EDUCATION/EXPERIENCE:

  • High school diploma or GED
  • Must be 18 years of age or older
  • Minimum 5 years of application support
  • Hydraulic product application preferred
  • Fluid Power certification preferred

Requirements

Skills & Qualifications

  • Must be able to effectively communicate in both verbal and written formats
  • Highly organized with good follow through.
  • Proficient in the use of office equipment including copier, scanner and fax
  • Works independently and is able to prioritize workload appropriately

Certified Power

Address

Perrysburg, OH
USA

Industry

Business

View all jobs at Certified Power