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Mobility Tier 3 Support

Cerebral Staffing, LLC Moline, IL
  • Posted: 11 days ago
  • Other

Cerebral Group LLC is seeking an individual to work on-site at John Deere

Compensation: Up to 28.50 per hour

Job Description

Tier 3 support role that manages Microsoft InTune application to secure Deere content on Mobile phones, handles break/fix for mobile phones which may include replacing cracked screens, etc., and troubleshoots mobility issues (i.e. connectivity issues, phone enablement & enrollment) and lifecycle replenishments/decommissions.

  • Management of ServiceNow Mobility Tier 3 ticket queue
  • Backup management of Mobility Tier 3 shared mailbox
  • Support and administration of Microsoft Intune (MDM – Mobile Device Management, MAM – Mobile Application Management)
  • Work with TEM (Telecom Expense Management) supplier Tangoe on mobile device lifecycle. Includes plan/feature management, new/upgrade/port orders, repair issues, etc…
  • Backup for all other team members roles & responsibilities

REQUIRED:

•Proficiency with Apple and Android Operating Systems
•Proficiency with Apple iPhone/iPad and Samsung Galaxy devices
PREFERRED:
*Help desk experience
*Mobile device enrollment programs experience (i.e. Apple Business Manager, Samsung Knox, Android Enterprise)
•Ability to repair mobile devices (i.e. screens, microphones, etc.)

Cerebral Staffing, LLC

Address

Moline, IL
61265 USA

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