RequirementsCenveo, a world leader in the management and distribution of print and related offerings is seeking an experienced Customer Service Representative for its envelope manufacturing facility in Kent, WA.The ideal candidate will have a High School diploma or equivalent, a minimum of 5 years of relevant work experience in customer service, preferable in the print/production industry.Headquartered in Stamford, Connecticut, Cenveo encompasses more than two dozen entities in over 100 facilities across the U.S., as well as manufacturing operations in Asia, South America and Central America.Cenveo provides competitive pay and a comprehensive benefits package that includes a Health, Dental and Vision insurance and Paid Time Off. In addition, we provide 401k, as well as disability insurance, life insurance, as well as other benefit plans.Job SummaryUnder general direction, acts as a liaison between customer, sales and manufacturing departments. Using established guidelines and procedures, advises clients on product availability, pricing and delivery schedules.
Assists clients and production in the resolution of client concerns and complaints.Primary Duties and Responsibilities (*Essential Functions)* Provides fast and courteous responses to internal and external customer questions.* Communicates with clients, sales staff, and production concerning order status and tracking results.* Responds to client inquiries regarding job status, pricing, billing and capabilities.* Provides tactical coordination of projects as instructed. Establish checkpoints and work in progress to ensure accuracy of work.* Data entry and order processing functions, including materials creation and website catalog setup and maintenance.* Expedites and revises job status as needed.* Generates sales orders utilizing established guidelines.* Maintains daily update of production schedule and communicates changes to the client as necessary.* Analyzes and investigates client complaints to independently determine mutually acceptable solutions and communicates them back to the client.* Coordinates and monitors customer releases and inventory management.* Informs client service team of customer interactions and alerts them to any condition that may lead to customer dissatisfaction.* Directly support Client Service Manager, Account Managers, Account Coordinators, and other Customer Service Representatives.* Performs other duties as assigned.Other (Non-Essential) FunctionsIncludes functions which are normally performed by persons holding this title. However, these functions may be reassigned to other employees as part of a "Reasonable Accommodation" under the ADA.* Assist with coverage of additional accounts for vacations, leaves of absence, etc.* Communicates with all levels of production employees.* Complies with safety rules and regulations (wear proper safety attire required by office personnel)Job Requirements* The minimum education requirement is a High School Diploma or equivalent.
Bachelor's degree preferred.* A minimum of 5 years of account management experience preferred; must possess proficient understanding of customer service principles.* Strong PC skills including MS Office Software and Internet are required. SAP and Hagen experience preferred.* Must have excellent client service skills and be able to work well with external and internal clients at all levels within the organization.* Ability to read and comprehend written instructions.* Excellent written and verbal communication skills* Must be detail oriented and able to multitask in fast-paced, deadline-driven environment.* Other duties as assigned.Physical Requirements & Environmental Conditions* Exposure to manufacturing environment with one or more unpleasant or hazardous conditions including but not limited to exposure to dust, dirt, high noise levels, chemicals, etc.* Incumbent regularly required to hear, speak, be articulate, and sit for prolonged periods of time.* Incumbent occasionally required to stand, walk, lift up to 25 lbs, grasp, reach, carry and use manual dexterity.* Incumbent may occasionally be required to travel.Cenveo is an EEO Employer