CenturyLink (NYSE: CTL) at http://www.centurylink.com/ is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.
The Coordinator II - Small Business-Outbound performs a variety of skilled non-routine duties. Assist with various assigned project activities that may include gathering and reviewing a variety of data using company resources, compiling and formatting the data to a finished product, and getting necessary approvals in order to meet required management timelines. The Outbound Coordinator position supports multiple outbound small business teams. They are responsible for order entry and follow through install and billing issues to customers for CenturyLink's suite of products and solutions. Place orders through CenturyLink order entry systems, support front line sales on local order processing, handle customer needs that may be unique to the sales team, ensure processing feedback, identify error issues and resolve, monitor orders through completion and at times do first bill reviews.
Strong understanding of:
- Order entry in CenturyLink Systems
- Ensemble - all systems related
- CRIS - see system list after qualifications
- BVoIP systems
- Ability to answer billing questions/resolve billing disputes
- Adjustments that meet Company process/standards
- Special Projects (Order corrections, order process needs)
- Other functions to be worked
- Creating quality feedback to frontline sales
- Engagement with teams at their site location
- Ability to work escalations effectively and professionally
- Assistance in reporting/CSA support/event tables/training
- Cross trained in other legacy systems (A CRIS Typist to learn ENS typing to handle overflow)
- Feedback to sales team identifying missed sales opportunities
- Effective communication
- Ability to work with others
- Team player
- oDriving to results
- oProactive behavior
- Identify process improvements
Experience in CRIS and / or ENS order and billing functions.
Consultative selling and customer questioning techniques to identify new opportunities to sell within existing accounts and maintain the role of trusted advisor to both the customer and the sales team.
Effective presentation, analytical, communications and customer relationship skills.
Project management skills.
Ability to work autonomously on multiple projects and associated deliverables.
Time management skills are a critical requirement.
Associate degree or equivalent education and 2-3+ years related experience.
Strong computer skills including but not limited to Microsoft Office products (Excel, Word, PowerPoint, and Outlook.)
Must have working knowledge of Excel to include working within spreadsheets and creating formulas.
Ability to do work varying shifts and hours.
Knowledge of maintaining databases, reports, spreadsheets, and forecasts.
Multi-tasking experience in a fast-paced environment; completing work tasks with speed and accuracy.
Excellent customer service skills and the ability to prioritize and handle critical items in a timely fashion.
Associates or Equivalent
Alternate Location: US-Arizona-Phoenix
Requisition # : 216227
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.