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Help Desk Support (Entry Level)

Centria Healthcare - Autism Services Farmington Hills, MI
  • Expired: over a month ago. Applications are no longer accepted.

This role will support the internal IT Helpdesk and be responsible for providing level 1 support to field staff users of custom developed corporate software.

  • Take incoming helpdesk calls and manage tickets using Manage Engine Service Desk
  • Triage Level 1 Helpdesk Calls
  • Respond to service desk requests from all internal and external employees seeking
    help with computer, tablet and software related issues
  • Learn the functions of all production software programs in order to support all internal
    and external users
  • Update and status support requests using Manage Engine Service Desk
  • Assign and escalate issues as needed to the various IT teams
  • Aid the development team in identifying and resolving potential application
    enhancements, bug fixes, and error messages.
  • Stage tablets for deployment
  • Manage tablet charging devices
  • Manage tablet management and recovery
  • Manage Shipping and Receiving of IT Equipment from end users
  • Assist with special projects after hours as needed
  • Availability from 8 am – 8 pm EST to support all North American time zones
  • Ability to life up to 50 pounds

Educational Requirements

  • High School Diploma
    • Associates Degree in technology related field preferred
  • 2+ Years Experience in IT
  • Familiarity with help desk software a plus (Manage Engine Service Desk)
  • Experience answering calls in a high-volume call center
  • Experience with Windows, MacOS, and iOS required
  • Experience with package shipping
  • Excellent customer service skills
  • Strong verbal and problem-solving skills
  • Able to work in a fast-paced environment
  • Able to multi-task between phone calls, emails, and tickets

All applicants receive consideration of employment without regard to race, color, creed, religion, age, sex, national origin, ancestry, disability, veteran status, size, height, weight, marital status, family status, gender identity or expression, affectional or sexual orientation, genetic information, or any other legally protected status.

Centria Healthcare - Autism Services

All applicants receive consideration of employment without regard to race, color, creed, religion, age, sex, national origin, ancestry, disability, veteran status, size, height, weight, marital status, family status, gender identity or expression, affectional or sexual orientation, genetic information, or any other legally protected status. Pursuant to Michigan Public Health Code 333.18263 an individual cannot be employed as an ABA Behavior Technician/Program participant with Centria Insitute in the State of Michigan unless that individual’s criminal history check does NOT contain ANY criminal history information for that individual. This includes even traffic violations if the violations were classified as misdemeanors.

Address

27777 Inkster Rd. Suite 100, Farmington Hills, MI 48334
Farmington Hills, MI
USA