IT Build Room Consultant
- Expired: September 29, 2022. Applications are no longer accepted.
We excited to announce we are expanding and looking to grow our team with a new IT Build Room Consultant!
The primary responsibilities for this position would be to build client laptops to include application installation. Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break-fix issues, and setting up internal and client shipments.
To be considered for the role, all applicants must complete the following assessment:
IT Build Room Online Assessment (https://assessment.predictiveindex.com/FaT/2b9e6e6f-33bd-4642-a669-d8bcada8bea9?type=candidateba)
Essential Duties and Responsibilities
+ Problem management and escalation of issues in a timely manner
+ Prioritization of tasks and meeting of deadlines, excellent time management skills
+ Excellent troubleshooting and assessment skills
+ Excellent written/verbal communication skills
+ Must be a team player with outstanding customer service skills
+ Entry of timesheets, expense reports, and documentation on or before the deadline
+ Keep up to date on market trends, theory, and new ways of doing things; embrace change
+ Update client documentation
+ Present progress reports to immediate supervisor and or Project Manager (if so assigned)
+ Help turn business problems into technical solutions
+ Manage deployment of equipment in compliance with established technology policies.
+ Participate in after-hours on-call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues.
+ Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
+ Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
+ Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
+ Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
+ Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
+ Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.
+ Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.
+ Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
+ 0 - 2 years experience in IT-related study or field.
+ 0 - 2 years of Field Experience
+ Must possess basic knowledge and experience with:
+ Windows 7/8/10
+ Microsoft Office suite
+ Microsoft Office 365 and Autopilot
+ Microsoft Windows Administration tools (AD Users and Computers)
+ Understanding of basic network concepts
+ Understanding of application, desktop, and server virtualization
+ Understanding of Desktop Deployment / Imaging
+ Bachelor's Degree a plus
Desired Experience/ Certifications
+ CompTIA A+ Certification a plus
+ Windows Server 2012/2008/2016
+ Microsoft Office 365 Admin portal
+ Understanding of File Permissions (NTFS & Sharing)
Work Environment and Physical Demands
+ Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
+ Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
+ Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
+ The noise level in the work environment is moderate.
+ Frequent local travel required
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