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IT Build Room Consultant

Centre Technologies
Houston, TX
  • Expired: September 29, 2022. Applications are no longer accepted.

We excited to announce we are expanding and looking to grow our team with a new IT Build Room Consultant!

Position Summary

The primary responsibilities for this position would be to build client laptops to include application installation. Additional responsibilities would be to add/remove client users from Active Directory and Office 365, internal Centre break-fix issues, and setting up internal and client shipments.

To be considered for the role, all applicants must complete the following assessment:

IT Build Room Online Assessment (https://assessment.predictiveindex.com/FaT/2b9e6e6f-33bd-4642-a669-d8bcada8bea9?type=candidateba)

Essential Duties and Responsibilities

+ Problem management and escalation of issues in a timely manner

+ Prioritization of tasks and meeting of deadlines, excellent time management skills

+ Excellent troubleshooting and assessment skills

+ Excellent written/verbal communication skills

+ Must be a team player with outstanding customer service skills

+ Entry of timesheets, expense reports, and documentation on or before the deadline

+ Keep up to date on market trends, theory, and new ways of doing things; embrace change

+ Update client documentation

+ Present progress reports to immediate supervisor and or Project Manager (if so assigned)

+ Help turn business problems into technical solutions

+ Manage deployment of equipment in compliance with established technology policies.

+ Participate in after-hours on-call schedule serving as the initial level of escalation for compute, storage, backup, automation, and virtualization issues.

Competencies

+ Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

+ Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.

+ Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.

+ Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

+ Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.

+ Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem-solving situations.

+ Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

+ Use of Technology - Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Education/Experience/Certifications

+ 0 - 2 years experience in IT-related study or field.

+ 0 - 2 years of Field Experience

+ Must possess basic knowledge and experience with:

+ Windows 7/8/10

+ Microsoft Office suite

+ Microsoft Office 365 and Autopilot

+ Microsoft Windows Administration tools (AD Users and Computers)

+ Understanding of basic network concepts

+ Understanding of application, desktop, and server virtualization

+ Understanding of Desktop Deployment / Imaging

+ Bachelor's Degree a plus

Desired Experience/ Certifications

+ Certifications

+ CompTIA A+ Certification a plus

+ Windows Server 2012/2008/2016

+ Microsoft Office 365 Admin portal

+ Understanding of File Permissions (NTFS & Sharing)

Work Environment and Physical Demands

+ Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

+ Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required

+ Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.

+ The noise level in the work environment is moderate.

+ Frequent local travel required

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Centre Technologies

Address

Houston, TX
77007 USA

Industry

Technology

View all jobs at Centre Technologies