Software Customer Support Specialist
- Full-Time
As a key member of the Support team, you will be proactive and show initiative, have exceptional communication skills, have a strong background in customer service, and the ability to identify/pinpoint the origins of both technical, as well as user issues.
We understand the advantages to working from home, and we also believe in the power of people and connections, which is why we proudly offer a hybrid work culture. This position is hybrid with three days per week on-site at our Ft. Lauderdale, FL office.
What you’ll do:
- Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products
- Address customer issues and questions promptly and with a positive attitude
- Conduct technical product research for customers and respond via phone, email and our internal client support system
- Provide accurate information about the products and services
- Accurately document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Meet targets set for response time, resolution time, and customer satisfaction
What you’ll need:
- College degree and/or technical support and technical troubleshooting experience
- 1+ years previous experience in customer service, IT, or other related field
- EMR/EHR experience is highly preferred
- Knowledge of healthcare compliance and HIPAA
- Familiarity with the field of ABA is a plus
- RBT or BCBA certification is not required, but also a plus
#LI-Hybrid
Industry
Business
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