Skip to Main Content

Service Department Coordinator

Central Coating Company Madera, CA

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Description

Company: Central Coating Company, Inc, (CCC) is a commercial and industrial roofing contractor specializing in the installation of sprayed polyurethane foam roofing and roof coating systems. CCC maintains offices in Madera and San Jose, CA and has installed over 60 million square feet of roofing throughout California. CCC maintains a Service Department which is tasked with inspecting, maintaining, servicing, and repairing both CCC’s portfolio of roofing and many other roofing systems.

Position: CCC is seeking a motivated individual to fill the title of Service Department Coordinator (SDC). The position is located in the Madera, CA main office. The position includes working alongside the Service Department Account Manager to manage the day-to-day operations of the company’s Service Department. The responsibilities of the Service Department Coordinator will include:

  • Department Coordination: The primary role of the Service Department Coordinator includes the scheduling of roof service work with clients and the dispatching of Service Technicians to perform roof service. The approvals for service work are generated by the Service Department Account Manager who is among other things, a dedicated salesperson for the Service Department.  
  • Customer Service: While the primary sales role will be performed by another member of the team, the Service Department Coordinator will provide customer service and support. This will include communicating with clients regarding schedules, accommodating customer requests and other items. Central Coating performs lots of repeat business and has generated long term relationships with many great development and property management firms. The Service Department Coordinator will work with these great people to take care of their roof assets.
  • Department Administration: The Service Department Coordinator will generate work orders using Centerpoint Connect roof management software and will generate and submit invoices using Sage 100 accounting software. The successful candidate will need to be comfortable performing these administrative rolls for this fast passed department.

 

 

Tools: CCC uses a cloud-based technology for the management of the Service Department. With this technology, we can provide a much higher level of service than clients are used to receiving from roofing companies. This technology allows CCC to process inspection reports using a mobile device allowing for same day delivery of inspections, work orders and billing. This tool is also used for the scheduling and dispatch of technicians.

Requirements:

  • Scheduling and dispatching skills and experience.
  • Customer skills in a business to business environment.
  • Excellent computer skills are a must including the ability to master the online service tool.
  • Scheduling and dispatch experience a plus.
  • Flexibility and the ability to roll with the punches.
  • Ability to multi-task without “dropping the ball” while maintaining composure.
  • Strong communication skills, both verbal and written.
  • Computer skills including Office, CRM software and web research.
  • Ambitious candidates with other skills and experience will also be considered.

Location & Compensation:

  • The SDM will work out of CCC’s Madera, CA office. No out of office travel is expected.
  • This is a permanent, full-time position with a competitive salary, full benefits, and long-term growth potential. The department is well established with an excellent customer base. The expected first year compensation is in the range of $ with and expectation that the employee’s income will grow substantially with the growth of the Service Department.

Job Type: Full-time

Compensation: $65,000.00 per year DOE

Benefits: Heath and dental insurance with 100% of employee’s premium covered by the company. Dependents can be covered at employee’s expense.

Vacation: 3 days paid sick leave plus 7 vacation days to start. Paid time off will increase per company policy.

Company Description
Central Coating Company, Inc, (CCC) is a commercial and industrial roofing contractor specializing in the installation of sprayed polyurethane foam roofing and roof coating systems. CCC maintains offices in Madera and San Jose, CA and has installed over 60 million square feet of roofing throughout California. CCC maintains a Service Department which is tasked with inspecting, maintaining, servicing, and repairing both CCC’s portfolio of roofing and many other roofing systems.

Central Coating Company

Central Coating Company, Inc, (CCC) is a commercial and industrial roofing contractor specializing in the installation of sprayed polyurethane foam roofing and roof coating systems. CCC maintains offices in Madera and San Jose, CA and has installed over 60 million square feet of roofing throughout California. CCC maintains a Service Department which is tasked with inspecting, maintaining, servicing, and repairing both CCC’s portfolio of roofing and many other roofing systems.

Address

670 South Pine Street

Madera, CA
93637 USA

Industry

Retail

View all jobs at Central Coating Company