REPORTS TO: Program Manager, Tenderloin Self-Help Center
COMPENSATION: $42,320 annually, plus benefits
STATUS: Full-time, non-exempt, union position
SCHEDULE: 11am-7pm, Monday-Friday
DEADLINE: Open until filled.
You must submit both a resume AND a cover letter to apply for this position, otherwise your application will not be considered.
Under the supervision of the Program Manager, Peer Service Advocates will provide crisis intervention and peer counseling to motivate participants to engage in services, reduce harm, and improve their physical, emotional, and economic health. Peer Service Advocates will conduct outreach in the community; staff the drop-in area, especially focusing on reaching out to individuals who may be withdrawn or have a difficult time engaging with services; and provide brief initial assessments to identify high-risk participants who need immediate attention. Peer Service Advocates will have a working knowledge of resources in San Francisco and will link participants to appropriate programs, accompanying them to appointments and providing advocacy, as needed. There will be a high level of expectation placed on successful participant engagement; prompt, effective service delivery; and follow-through.
Bilingual Spanish/English required.
Two years peer counseling experience, particularly working with diverse constituencies or a BA degree and related experience.
Previous personal experience with poverty, homelessness, mental illness, and/or substance use issues.
Demonstrated ability to actively engage & assess people who are experiencing homelessness, active drug use, mental illness, and other barriers to stability and health utilizing the modalities of harm reduction and self-help. Ability to work compassionately with those who have difficulty engaging with service providers.
Ability and skill to become familiar with all participants who regularly visit the center and to motivate and engage them into services and activities as they are ready. Ability to develop effective relationships following the principles of harm reduction.
Ability to effectively resolve conflicts among residents and to de-escalate potentially violent situations.
Ability to work professionally and ethically in a team setting, including the ability to maintain a high level of confidentiality.
Excellent interpersonal communication and active listening skills.
Excellent documentation and organization skills.
Ability to attend staff meetings and trainings that are not during regular shift hours.
Commitment to social justice.
Founded in 1967, Hospitality House is a progressive, community-based organization located in San Francisco’s Tenderloin Neighborhood, Mid-Market Area, and Sixth Street Corridor that provides opportunities and resources for personal growth and self-determination to homeless people and neighborhood residents. Our mission is to build community strength by advocating policies and rendering services which foster self-sufficiency and cultural enrichment. We use a peer-based approach and encourage participation from our constituents on all levels of the organization.
Hospitality House has six programs. The Tenderloin Self-Help Center and Sixth Street Self-Help Center are behavioral health-based community centers that provide a range of emergency and support services using a low-threshold, peer-based, self-help model. The Shelter Program is a small men’s dormitory that provides basic emergency shelter as well as one-on-one case management. The Community Arts Program is a unique space where individuals can create, house and sell artwork, offering open studio hours, workshops, a creative writing class, and an opportunity for artists to exhibit and sell their work. The Community Building Program includes a peer volunteer training program, program activities, and the Healing, Organizing & Leadership Development Program which is a peer internship community organizing program for participants impacted by trauma. The Employment Program offers job readiness services, employment and training resources, and job search support through two neighborhood-based employment resources centers. All programs work together to provide a range of support, resources, and opportunities for people to achieve stability and self-sufficiency.
Hospitality House is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, gender, sexual orientation, gender identity, national origin, religion, marital status, medical condition as defined under State law, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and/or local laws and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
RESUME & COVER LETTER TO:
Hospitality House/Bilingual Peer Service Advocate Search (Tenderloin Self-Help Center)
290 Turk Street, San Francisco, CA 94102
Please specify the position for which you are applying. Please NO PHONE CALLS or VISITS.
Founded in 1967 in response to the large influx of homeless LGBT youth in the Tenderloin, Hospitality House has a long history developing peer-based and culturally appropriate programs for the communities we serve. Our programs create a positive impact, raising the quality of life for all residents and making our neighborhoods healthy and rich with diversity and culture.