Veterinary Assistant/Customer Service Representative

Full-Time Veterinary Assistant and Customer Service Representative

Are you a passionate animal lover with exceptional communication skills? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? We have the perfect opportunity for you! Our reputable veterinary clinic is seeking a dedicated and enthusiastic individual to join our team as a Full-Time Veterinary Assistant and Customer Service Representative. We are also open to considering candidates who would like to apply for either role separately as part-time positions.

Position Overview: As a Veterinary Assistant and Customer Service Representative, you will play a crucial dual role in ensuring the smooth operation of our clinic. You will provide essential support to our veterinary staff while also delivering exceptional customer service to our clients. This is a unique opportunity to combine your passion for animals with your exceptional communication and organizational skills.

Responsibilities: Veterinary Assistant Role:

• Assist veterinarians and veterinary technicians with various tasks, including animal handling, restraining, and monitoring during procedures.
• Prepare examination rooms and surgical areas for procedures.
• Perform basic laboratory tests and sample collection.
• Administer medications and treatments under the supervision of veterinarians.
• Maintain the cleanliness and organization of the clinic.

Customer Service Representative Role:

• Greet clients and their pets with a friendly and welcoming attitude.
• Schedule appointments and maintain the clinic's appointment calendar.
• Answer phone calls and emails, addressing inquiries and providing information.
• Process client payments and update records accurately.
• Provide clients with information about our services, pricing, and policies.
• Handle client concerns and ensure their overall satisfaction.

Qualifications:

• High school diploma or equivalent (relevant certifications or coursework is a plus).
• Previous experience as a veterinary assistant or in a customer service role preferred.
• Strong passion for animals and their well-being.
• Excellent communication skills, both verbal and written.
• Ability to handle stressful situations and prioritize tasks effectively.
• Proficient computer skills for maintaining records and scheduling appointments.

Benefits:

• Competitive compensation package.
• Opportunity to work in a collaborative and supportive team environment.
• Gain valuable experience in both veterinary care and customer service.
• Discounted veterinary services for your own pets.
• Ongoing training and development opportunities.

Compensation:

• $17-$20/hour DOE

If you are an adaptable individual who thrives on the challenges of a dynamic work environment and is passionate about providing top-notch care for animals, while also delivering exceptional service to their owners, we encourage you to apply. Whether you are interested in the full-time Veterinary Assistant and Customer Service Representative position or the part-time roles separately, we are excited to hear from you!

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role. Please specify whether you are applying for the full-time dual role or one of the part-time roles.