Access and Emergency Services Clerical Assistant - $16.09 - $20.91

Description

Job Summary and Scope

As a member of the Centra   Wellness Network (CWN) team, this person is responsible for performing a   variety of duties related to the Access and Emergency Services (AES)   department. Incumbents in this classification typically assist in performing   clerical functions, custodial duties or other routine tasks. Staff   must possess computer, typing, grammar, punctuation, proofreading,   transcription, phone proficiencies and excellent communication and customer   relations skills to effectively interact with staff, customers, business partners   and community stakeholders. Additionally, the employee must exercise independent decision-making   and work effectively in a team-based environment. The employee will complete other tasks as   needed in various programs as assigned by supervisor.

CWN   recognizes all person's vulnerabilities to trauma, and traumatic experiences   and that impact on daily living. It is our practice to use practice models   suitable to our job that are evidence based or sound practices that support   our daily functions, models of treatment, and strength-based initiatives and   outcomes. As a member of the CWN team staff will provide support throughout   the agency, develop leadership skills, complete their tasks with efficiency   and effectiveness and accept that all practices adhere to a recovery-based   practice, providing the supports and guidance to empower, and promote   recovery in clients and peers. CWN strives for collaborative relationships   within the community, working with others in a professional, respectful, and   positive manner that enhances a culture of creativity and support.

Position Specific - Duties and   Responsibilites

Job Specific:

Functions as the initial contact   person to community members in order to promote access to high quality care.

As a AES Team member, engages in   cross training to cover other departments, the AES Call Center or agency   office support as needed.

Provides office support services such   as data entry, typing, filing, scanning, copying, faxing, sorting and   distributing mail, and performing other similar duties in   order to ensure efficiency and effectiveness within the   office.

Performs clerical duties such as   maintaining current and accurate files, and posting information to electronic   records in order to maintain administration, and business records and   reports.

Performs receptionist functions such   as answering calls and handling inquiries, redirecting calls as appropriate,   and providing information for appropriate resource; checking in and   scheduling consumers; and greeting, assisting, and/or directing visitors.

Interacts with consumers, consumer   guardians, agency personnel and the general public on the phone and in   person.

Communicates with the Department of   Health and Human Services, hospitals, primary care entities and other agencies   as necessary to promote access to care.

Participates in meetings and   trainings as requested to maintain or improve proficiency such as safety   committee and building committee.

Maintains   assignment of building access through distribution of keys, FOBS, and   passcodes.

Assists with   inventory of office supplies and ordering supplies as needed, including   postage meter supplies and funds.

Assists with   incident reporting through communication with agency staff including   supervisors, to ensure compliance to agency policy and procedure.

Assists with   requests and disclosures of client information to ensure compliance to HIPAA   and other confidentiality procedures.

Maintains logs   of petty cash, purchase orders, copies, faxes, and postage purchased by   staff.

Assists with   log of vehicle use, gasoline purchases, and scheduling maintenance for agency   vehicles.

Assists with routine tasks as   assigned by supervisor.

Complies with   all policies and procedures of the agency.

Organizational Wide-Duties and Responsibilities:

Customer Services: Treats   customers and co-workers with dignity and respect. Presents a professional   image to consumers in appearance and work habits and works within boundaries   of CWN ethical standard in the Compliance Plan, and regarding standards   associated with position responsibilities. Maintains confidentiality in   accordance with CWN policies and procedures and HIPPA guidelines. 

Teamwork: Works   collectively to enhance team performance. Promotes discussions that share   knowledge and experiences and promotes positive team solutions regarding team   conflicts and performance issues. Assists co-workers to contribute to overall   success of the team and agency. 

Problem Solving and   Decision Making:  Independently   identifies and solves problems with an appropriate level of supervisory   direction. Applies sound problem-solving skills. Decisions reflect the best   interest of the organization. Accepting responsibility for decisions and   resulting consequences. 

Communication:  Communicates   (oral and written) professionally, respectfully, and positively with clients,   coworkers, community members.  

Productivity and   Quality: Meet expectations   set by agency relative to productivity (volume of work, accuracy, and   timeliness of its completion) and quality as defined by the position.  

Computer Systems:    All employees must possess a sufficient understanding of computer operation   to be able to navigate in and out of software to effectively learn and   utilize the Agency's electronics systems and various software programs. All computer systems   access and electronic activities must  

Integrity:   Demonstrates responsible and honest behavior in all   roles, tasks and responsibilities. Follows through on commitments. Follows   agency policies and procedures.

Confidentiality:   Observes all rules of confidentiality, both internally specified by poly and   procedure and externally required by law.

Reliability:   Personally responsible; completes work in a timely, consistent manner; works   hours necessary to complete assigned work; is regularly present and punctual;   arrives prepared for work; is committed to doing the best jo possible; keeps   commitments 

Mandatory Trainings   and Self Development: Understands training   requirements and attends required curriculum. 

Guidance/Work   Direction Received: Follows   established policies, procedures, or practices in performing most duties and   assignments.

Requirements

Qualifications, Skills, and Conditions

Knowledge,   Education and Training (licenses, programs, or certificates): 

High School Diploma or equivalent   required.

Training/experience in a number of computer software   programs including Word, Excel and scheduling required.

Experience: One to three months related experience   and/or training preferred. Lived   experiences with mental illness, developmental disabilities, and/or substance   use disorders valued.

Interpersonal and   Communication Skills: Regularly obtaining and exchanging information, engaging others in   conversation and responding to questions on a moderate level.

Guidance/Work   Direction Received: Typically follows specific and defined policies, procedures or   instructions (written or verbal) in carrying out virtually all job duties   however, minor discretion is expected.

Supervisory or   Managerial Responsibility: No supervisory or managerial authority.

Visual   Concentration: Requires an above average level of visual concentration on a regular   basis.

Job Complexity: Regularly requires use of data and   information, which is primarily factual in nature. The steps, methods or approaches followed   in carrying out planning problem solving, analyzing, or decision-making are   normally apparent or pre-defined. Needed data and information are readily available or obtainable.

Job Impact: 

Impact on measures of financial   activity or results is relatively minor. 

Opportunity for errors in judgment impacting   the well-being or legal rights of others is relatively minor.

Working Conditions: 

No unusual physical exertion is   required.

Desk job requiring long periods of   sitting.

Work is typically carried out in an   agreeable environment as generally represented by normal office conditions.

Tasks performed and the location of   the work are such that the incumbent's exposure to accident and health   hazards is unlikely.

Specific   Requirements:

Must have a valid Michigan driver's   license and a good driving record.

Must be available to work a fully   flexible schedule including evenings, weekends, and holidays.