Access and Emergency Services Clerical Assistant - $16.09 - $20.91
Job Summary and Scope
As a member of the Centra Wellness Network (CWN) team, this person is responsible for performing a variety of duties related to the Access and Emergency Services (AES) department. Incumbents in this classification typically assist in performing clerical functions, custodial duties or other routine tasks. Staff must possess computer, typing, grammar, punctuation, proofreading, transcription, phone proficiencies and excellent communication and customer relations skills to effectively interact with staff, customers, business partners and community stakeholders. Additionally, the employee must exercise independent decision-making and work effectively in a team-based environment. The employee will complete other tasks as needed in various programs as assigned by supervisor.
CWN recognizes all person's vulnerabilities to trauma, and traumatic experiences and that impact on daily living. It is our practice to use practice models suitable to our job that are evidence based or sound practices that support our daily functions, models of treatment, and strength-based initiatives and outcomes. As a member of the CWN team staff will provide support throughout the agency, develop leadership skills, complete their tasks with efficiency and effectiveness and accept that all practices adhere to a recovery-based practice, providing the supports and guidance to empower, and promote recovery in clients and peers. CWN strives for collaborative relationships within the community, working with others in a professional, respectful, and positive manner that enhances a culture of creativity and support.
Position Specific - Duties and Responsibilites
Functions as the initial contact person to community members in order to promote access to high quality care.
As a AES Team member, engages in cross training to cover other departments, the AES Call Center or agency office support as needed.
Provides office support services such as data entry, typing, filing, scanning, copying, faxing, sorting and distributing mail, and performing other similar duties in order to ensure efficiency and effectiveness within the office.
Performs clerical duties such as maintaining current and accurate files, and posting information to electronic records in order to maintain administration, and business records and reports.
Performs receptionist functions such as answering calls and handling inquiries, redirecting calls as appropriate, and providing information for appropriate resource; checking in and scheduling consumers; and greeting, assisting, and/or directing visitors.
Interacts with consumers, consumer guardians, agency personnel and the general public on the phone and in person.
Communicates with the Department of Health and Human Services, hospitals, primary care entities and other agencies as necessary to promote access to care.
Participates in meetings and trainings as requested to maintain or improve proficiency such as safety committee and building committee.
Maintains assignment of building access through distribution of keys, FOBS, and passcodes.
Assists with inventory of office supplies and ordering supplies as needed, including postage meter supplies and funds.
Assists with incident reporting through communication with agency staff including supervisors, to ensure compliance to agency policy and procedure.
Assists with requests and disclosures of client information to ensure compliance to HIPAA and other confidentiality procedures.
Maintains logs of petty cash, purchase orders, copies, faxes, and postage purchased by staff.
Assists with log of vehicle use, gasoline purchases, and scheduling maintenance for agency vehicles.
Assists with routine tasks as assigned by supervisor.
Complies with all policies and procedures of the agency.
Organizational Wide-Duties and Responsibilities:
Customer Services: Treats customers and co-workers with dignity and respect. Presents a professional image to consumers in appearance and work habits and works within boundaries of CWN ethical standard in the Compliance Plan, and regarding standards associated with position responsibilities. Maintains confidentiality in accordance with CWN policies and procedures and HIPPA guidelines.
Teamwork: Works collectively to enhance team performance. Promotes discussions that share knowledge and experiences and promotes positive team solutions regarding team conflicts and performance issues. Assists co-workers to contribute to overall success of the team and agency.
Problem Solving and Decision Making: Independently identifies and solves problems with an appropriate level of supervisory direction. Applies sound problem-solving skills. Decisions reflect the best interest of the organization. Accepting responsibility for decisions and resulting consequences.
Communication: Communicates (oral and written) professionally, respectfully, and positively with clients, coworkers, community members.
Productivity and Quality: Meet expectations set by agency relative to productivity (volume of work, accuracy, and timeliness of its completion) and quality as defined by the position.
Computer Systems: All employees must possess a sufficient understanding of computer operation to be able to navigate in and out of software to effectively learn and utilize the Agency's electronics systems and various software programs. All computer systems access and electronic activities must
Integrity: Demonstrates responsible and honest behavior in all roles, tasks and responsibilities. Follows through on commitments. Follows agency policies and procedures.
Confidentiality: Observes all rules of confidentiality, both internally specified by poly and procedure and externally required by law.
Reliability: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best jo possible; keeps commitments
Mandatory Trainings and Self Development: Understands training requirements and attends required curriculum.
Guidance/Work Direction Received: Follows established policies, procedures, or practices in performing most duties and assignments.
Qualifications, Skills, and Conditions
Knowledge, Education and Training (licenses, programs, or certificates):
High School Diploma or equivalent required.
Training/experience in a number of computer software programs including Word, Excel and scheduling required.
Experience: One to three months related experience and/or training preferred. Lived experiences with mental illness, developmental disabilities, and/or substance use disorders valued.
Interpersonal and Communication Skills: Regularly obtaining and exchanging information, engaging others in conversation and responding to questions on a moderate level.
Guidance/Work Direction Received: Typically follows specific and defined policies, procedures or instructions (written or verbal) in carrying out virtually all job duties however, minor discretion is expected.
Supervisory or Managerial Responsibility: No supervisory or managerial authority.
Visual Concentration: Requires an above average level of visual concentration on a regular basis.
Job Complexity: Regularly requires use of data and information, which is primarily factual in nature. The steps, methods or approaches followed in carrying out planning problem solving, analyzing, or decision-making are normally apparent or pre-defined. Needed data and information are readily available or obtainable.
Impact on measures of financial activity or results is relatively minor.
Opportunity for errors in judgment impacting the well-being or legal rights of others is relatively minor.
No unusual physical exertion is required.
Desk job requiring long periods of sitting.
Work is typically carried out in an agreeable environment as generally represented by normal office conditions.
Tasks performed and the location of the work are such that the incumbent's exposure to accident and health hazards is unlikely.
Must have a valid Michigan driver's license and a good driving record.
Must be available to work a fully flexible schedule including evenings, weekends, and holidays.
Centra Wellness NetworkManistee, MI
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