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Supervisor, Appliance Service (Mankato, MN)

CenterPoint Energy Mankato, MN
  • Expired: February 28, 2019. Applications are no longer accepted.

Job Summary Provides direction for Home Service Plus field operations, ensuring a quality service system by developing and coaching technicians to achieve desired performance relating to productivity, customer satisfaction, sales, safety and emergency response in a cost-effective manner. Essential Functions Observes, coaches and improves employee performance by establishing and communicating clear expectations and standards of performance and by monitoring and evaluating individual and team performance. Conducts timely, effective performance discussions and establish and implement plans to meet employee needs and enhance company performance. Build employee's capacity to manage their own jobs through appropriate delegation of authority. Manages Appliance Service field teams' activities to achieve highest quality of service and satisfaction for our customers in a cost-effective manner. Promotes and sells Appliance Service programs and services through staff to support overall company objectives. Establish team controls, monitor plans and recommend and implement changes that create added value for our customers. Facilitates team building of direct reports through participatory management practices. Initiates regular contact with customers to understand their needs and expectations and to build positive relations. Resolve customer complaints in a timely win-win manner. Implements and administers policies and procedures to ensure a safe environment for our customers, employees and the general public to include supervising emergency situations, assuming weekend, night and call-out duty as required, promoting safety awareness to employees and assuring the availability of safety equipment. Develops and demonstrates knowledge of utility facilities to support field personnel required to perform utility work, including emergency response. Recruits and hires competent staff to ensure complementary team building. Promote and implement the affirmative action program to include developing and achieving goals.Basic Qualifications: Education: Requires a 2 year Associate Degree Will consider relevant job-related experience for non-degree candidates Experience: Requires a minimum of 3 years experience in an environment dealing directly with customer service. Supervisory experience or demonstrated leadership ability. Competencies: Business and Financial Acumen - Understand the impact actions and decision have on the bottom line of the enterprise. Coaching and Development - Develop others' capabilities to empower them to reach their potential. Collaboration - Eliminate boundaries and drive common goals. Connecting, Listening, and Sharing - Maintain open, active, two-way communication Customer Focus Through Service - Understand and exceed the expectations of internal and external customers Enterprise Mindset - Act in way that are best for the company as a whole Results Orientation - Reject the status-quo, find opportunities to improve and drive outstanding business results Steadiness - Demonstrate strength, poise, and an appropriate presence. Physical Requirements Able to exert physical effort on a daily basis. Able to operate office machines including telephone, photocopier, fax machine, calculator, laptop, mobile phone, etc. Able to operate a motor vehicle, including ability to enter and exit the vehicle unassisted. Working Conditions: Able to be included in random drug screen pool for DOT drivers and DOT safety sensitive positions. Able to handle emergency situations, including possible exposure to explosive situations. Able to perform work indoors in an office environment and outdoors. This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks for this position. Other duties and tasks may be assigned to this position at the Company's discretion. Must demonstrate respect for all individuals and adhere to the Company's values and business practices. Able to demonstrate respect for all individuals, adhere to the Company's values and business practices and do both consistently. CenterPoint Energy provides an essential public service which vitally affects the health, safety, comfort and general well-being of the people living in the area served by the Company. If any business unit activates an emergency operation plan, because of a threat to the continuation of service to our customers, employees may be called to fulfill an assignment. All employees, whether in their normal job or an emergency operation plan assignment, are essential to successful service restoration. CenterPoint Energy values the role each employee plays in serving the needs of our community. All applicants must take a pre-employment drug test and obtain a negative result as a condition of employment. In addition to a pre-employment test, employees performing job functions regulated by the Department of Transportation (i.e. safety-sensitive functions) are subject to random drug and/or alcohol testing. Other testing (post-accident, reasonable cause, return-to-duty, follow-up, or return-to-work) may be required in accordance with work-related conditions. THIS IS A DEPARTMENT OF TRANSPORTATION (DOT) SAFETY SENSITIVE POSITION - RANDOM DRUG TESTING REQUIRED! #LI-CH1 #LI-POST