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Service Area Assistant

CenterPoint Energy Rosenberg, TX
  • Expired: March 14, 2019. Applications are no longer accepted.

Job Summary: Provides administrative support for all activities within the Distribution Operations area office, including customer inquiry resolution, work order processing, and records maintenance. Essential Functions: Perform customer contact duties to resolve inquiries, answer routine line extension questions, gather and provide pertinent information to start electric service extensions, process customer meter orders, handle turndown and permits. Do preliminary investigation into customer complaints and service inquiries, determine an appropriate course of action, and resolve when possible. Perform all needed administrative duties including requisitioning and expediting requests for material, tools and office supplies; typing, distributing, and filing documents; maintaining customer files, preparing informational letters, agreement letters, contracts, easements, payment coupons, and work authorizations; maintenance of electronic employee time records, and vacation and work schedules. Maintain all work order system records. Open and close orders, resolve problems with accuracy. Communicate with Distribution Operations personnel to learn job status or schedule. Interface with building maintenance personnel as needed to ensure repair and maintenance of facilities. Provide primary telephone coverage for the Distribution Operations office and process the requests of external and internal customers.Education: High School diploma or GED preferred. Experience: Requires a minimum of five (5) years in distribution construction, reliability, customer service and marketing position. Is sought out by others as an expert. Individual is expected to be fully competent in all job responsibilities and able to work with minimal supervision. Must be proficient in standard office software (Microsoft Office Suite). Experience using CIS/CRM and SAP helpful. Must be proficient in standard office software (Microsoft Office Suite). Competencies: Business and Financial Acumen - Understand the impact actions and decision have on the bottom line of the enterprise. Coaching and Development - Develop others' capabilities to empower them to reach their potential. Collaboration - Eliminate boundaries and drive common goals. Connecting, Listening, and Sharing - Maintain open, active, two-way communication Customer Focus Through Service - Understand and exceed the expectations of internal and external customers Enterprise Mindset - Act in way that are best for the company as a whole Results Orientation - Reject the status-quo, find opportunities to improve and drive outstand business results Steadiness-Demonstrate strength, poise, and an appropriate presence. Physical Requirements Able to demonstrate and apply manual dexterity to operate a personal computer or laptop. Able to see, hear, speak and distinguish colors. Able to view monitor or screen for extended periods of time. Able to operate a personal computer or laptop and other office equipment, such as multi-line telephone, speaker phone, photocopier, facsimile machine, calculator and scanner. Able to exert up to 10 pounds of force occasionally, and /or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects. Able to sit for extended periods of time and walk, bend, stoop, squat and/or kneel for filing occasionally. Able to read, write and speak English. Able to bend at waist, stoop, crouch, kneel, squat, stand, walk, finger, handle, carry, lift, pull, push and reach. Working Conditions: Able to work overtime (scheduled and unscheduled), including reporting early, working late, as needed to meet established deadlines. Able to travel occasionally to other work locations, for meetings or for training, very infrequently overnight. Able to work with minimal supervision and with many deadlines, schedules and timelines. Able to work either alone and/or at locations other than normal work location. Able to be highly dependable and reliable, including punctual and regular attendance. Able to support Emergency Operating Plan. Able to work in an office environment with moderate pressure to meet deadlines.