Skip to Main Content

IT Support Engineer III

Cazador Consulting Group Las Vegas, NV

  • Expired: December 03, 2021. Applications are no longer accepted.

Our client is an established, very successful MSP company and they are growing their Las Vegas branch! They are actively interviewing and looking to hire immediately.

Job Description-

The number one goal of everyone in our team is to make our clients exceptionally happy!. Senior Helpdesk Engineers play an essential role in making sure that happens The Senior Helpdesk Engineer handles escalated support requests for the Service Team. They are assigned support requests the Helpdesk Team cant handle. When help is needed, the Senior Helpdesk Engineer can turn to the Chief Information Officer for guidance and support. The Senior Helpdesk Engineer will often play a key role in projects. This job opportunity is a remote position that may require occasional on-site assistance. MUST be located in Las Vegas, Nevada.

You will help install, upgrade, troubleshoot hardware and software systems. If youre computer-savvy and enjoy supporting end users, wed like to interview you. To succeed in this role, you should have a problem-solving attitude and the ability to give clear technical instructions.

You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

A love of (and ability to) Solve Problems & Challenges

Great Communications skills, founded in being a good listener

Advanced understanding of support tools, techniques, and how technology is used to provide services

Advanced understanding of operating systems, business applications, printing systems, and network systems

Advanced diagnosis skills of technical issues related to end-user hardware & software and network devices

Advanced experience and knowledge of working with the Microsoft 365 Platform

Must be able to type quickly and accurately while talking on the phone

A deep desire to deliver an Amazing Client Experience

Advanced knowledge of IT Applications, Software & Hardware

The ability to speak both Geek and human * Great Communications skills, founded in being a good listener

A deep desire to deliver an Amazing Client Experience

The ability to keep up with & adapt to the fast-paced IT world * Experience using a Ticketing system / RMM Tool and PSA software

Experience providing support via remote tools

Experience handling Technical Service Tickets

Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.

Client Experience Certifications such as Helpdesk Habits etc.

Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Benefits * Get your birthday off * There is vacation time. * Generous incentives for reaching Team and Company Goals * There is Health, Dental, and Vision Insurance! * We have a 401K Plan * Equipment and Tools Provided * A Proactive Approach to Ongoing Training to help you develop life-long skills

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Dental insurance
Health insurance
Paid time off
Vision insurance
8 hour shift
Monday to Friday
Help desk: 1 year (Required)
Work Location: One location

Cazador Consulting Group


Las Vegas, NV
89147 USA



View all jobs at Cazador Consulting Group