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Chief Quality Officer

Catholic Community Services of the Mid Willamette Valley
Salem, OR
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Catholic Community Services (CCS) is a faith-based organization, rooted in the values of Love, Justice, Truth, and Freedom, that has continually served the community for the past 80 years. We seek individuals who are motivated, compassionate, and eager to make a difference in their community. Along with our competitive wages CCS offers a variety of employer paid benefits for employees. We are committed to providing the best care for those that we serve and advancement opportunities for our staff. Join us today and become a champion in the lives of others!

Pay: Depending on Experience

Schedule: Monday - Friday (8-5 pm based on department needs)

Location: Salem, OR

Type: Full Time / Exempt

Employer Provided Benefits:

  • 4 weeks Accrued Paid Time Off (PTO) per year
  • 100% Medical/ Vision Coverage for Employees
  • 50% Medical coverage for dependent/ spouse
  • 401(k) Retirement Plan Employer Match
  • Flexible Spending Account (FSA)
  • Life Insurance Plan
  • 10 Paid Holidays/ Holiday Pay
  • Mileage Reimbursement
  • Jury Duty Paid Leave
  • Bereavement Leave
  • Wellness Activity Discounts
  • Annual performance evaluations and pay increases
  • Employee appreciation events

Additional Benefits Offered:

  • Multiple Dental Plan Options
  • Supplemental Life Insurance
  • Discount Gym Memberships with Medical Enrollment
  • Aflac Voluntary Supplemental Insurance
  • Legal Guidance
  • Work-life Solutions
  • Will Preparation
  • 24/7 Resource Support & Information
  • Bilingual Differential Pay

General Position Summary:

Directs and manages the Quality Department and IT Department. Responsibilities include supporting both the quality and financial health of programs through the CQI team approach process. The Quality Director is responsible for the organization’s success as a member of the Executive Leadership Team (ELT).

Minimum Requirements:

1. Master’s degree in business, Public Administration, Social Work, Social Service, or similar field AND

2. Seven years prior experience in leadership/management/supervision.

3. Demonstrated effective communication, facilitation, and training skills.

4. Prior budget, operations, and CQI experience.

5. Reliable transportation, valid Oregon driver’s license (or the ability to obtain a valid Oregon driver’s license within 30 days of hire) with a driving record that permits coverage under the agency’s corporate auto liability policy and personal automobile liability insurance.

Preferred Qualifications:

1. Seven years’ experience working for social service agency or similar experience preferred.

2. Prior experience in self-directed teams preferred.

Supervisory Responsibility:

Quality staff, IT staff

Required to Demonstrate Skills, Knowledge, and Abilities:

1. Effectively use computer programs (Microsoft teams, Word, Excel, PowerPoint, etc.)

2. Provide leadership and management of Quality facilitation and planning

3. Practice, lead and model quality improvement principles and practices.

4. Develop and analyze surveys, data collection and system reports.

5. Understand and use System thinking.

6. Develop, implement, and monitor budgets.

7. Provide facilitation and training to broad size and types of audiences.

8. Effectively communicate orally, in writing and speak before public groups.

9. Guide, analyze and resolve problems and complex issues in a professional manner and with sound judgment.

10. Lead and manage multiple employees, detailed tasks and teams while prioritizing and managing established deadlines.

11. Understand Social Service industries.

12. Work in a fast-paced environment

13. Work independently and as part of a team

14. Work with multiple diverse individuals

15. Honor CCS mission and cultural diversity

16. Maintain confidential information

Essential Position Functions and Key Work Processes:

1. Directs all program and department approaches to measuring success in the seven domains of integrity, staff support, customer satisfaction, outcomes, compliance, utilization, and financial health.

2. Directs all program and department approaches to ensure successful accreditation by the Council on Accreditation.

3. Directs the implementation of the seven domains for each program and department.

4. Supervises mentors and develops department staff to ensure high performance empowered teams.

5. Directs the development of organizational and program policies and procedures.

6. Directs the collection and analysis of required data for internal and external audiences, such as Board of Directors, COA, and Sanctuary.

7. Directs programs in implementing CQI principles, planning, problem solving and tools.

8. Directs the IT department.

9. Acts as a liaison with external agencies and community partners as requested.

10. Leads the organization’s strategic planning process in conjunction with the Executive Director and Board of Directors.

11. Ensures organizational compliance in licensing, OAR’s, HIPAA, and all aspects of compliance.

12. Leads efforts to research and implement best practices, evidence-based practices, and new emerging practices.

13. Participates in the development, review and reporting on organizational goals, strategic planning, operations planning and futures planning.

14. Work closely in coordination and alignment with the CEO to take responsibility for the leadership of the entire organization as a member of the Executive Leadership Team.

15. As a member of the Executive Leadership Team, may be asked to perform critical responsibilities of CEO during planned and unplanned absences of the CEO.

16. Attends CCS Board meetings as requested.

Standard Expectations:

1. Follow the mission, community commitment, vision, values, and traditions of the Catholic Community Services.

2. Follow the Policies and Procedures of CCS as outlined in the Governance and Administrative Policy Manual.

3. Follow all safety measures as required by OSHA and the Catholic Community Services.

4. Follow confidentiality expectations regarding the internal and external people we serve.

5. Understand and adhere to the Principles of Catholic Social Teaching.

6. Support multiculturalism by treating all people with dignity and respect, not engaging in any discriminatory behavior, participating in four hours of diversity and justice training per year, and support the program’s cultural competency goals.

7. Act as a team member to include active participation, work well with others, and support team efforts.

8. Use a solution focus/problem solving approach when conducting agency business.

9. Provide and maintain professional and respectful client and customer service for all clients and customers.

10. Follow the Human Resources Policy regarding attendance and tardiness.

11. Functions as a key leader within the CCS Leadership team, looking out for the best interest of the organization.

12. As an organizational Officer, this position will maintain familiarity with operations at an executive level and extend organizational leadership through Officers team to the benefit of the larger Organization (CCS/ISN/CCSF).

13. Actively work to maintain sufficient familiarity with Board and Executive Director issues and processes to take over with reasonable proficiency in the case of absence of the Executive Director or in an interim role as Executive Director.

Job Complexity:

1. To develop, recommend and implement policies and procedures.

2. To maintain agency approval for Program COA.

3. To plan for and manage data for measuring success in diverse program.

4. To work with a diverse staff and diverse programs.

5. To work in a fast-paced environment.

6. To retain knowledge of contract and compliance issues.

Interpersonal Contacts:

Contacts are numerous and frequent with individuals and groups inside and outside the organization. Interaction will involve face-to-face and telephone contact. The interactions may involve confidential and/or sensitive information requiring discretion at all times. Frequent interaction with staff and employees at all levels of the organization. Contacts include employees, Board members, vendor associates, partner associates, legal consultants, benefit consultants, state representatives, and the general community.

Job Conditions:

This position has frequent interruptions with many deadlines. A variety of interactions required. In addition, these are the physical demands of the position: Occasionally is defined as 0 - 1/3 of an 8-hr day; Frequently is defined as 1/3 - 2/3 of an 8-hr day; Continuously is defined as 2/3 - 3/3 of an 8-hr day.

1. Standing – Frequently while performing all aspects of the job.

2. Lifting and/or Carrying -- Occasionally, while carrying office supplies and equipment. In general, he/she occasionally lifts and carries items from 5 - 20 lb.

3. Climbing/Balancing -- Occasionally, while climbing steps.

4. Stooping/Bending/Crouching -- Occasionally, while picking up items off the floor, and while getting into lower cabinets and drawers.

5. Kneeling -- Occasionally, while getting into lower cabinets and drawers.

6. Reaching/Stretching -- Frequently, while retrieving notebooks off shelves and items out of file cabinets, while retrieving items from the shelves.

7. Twisting -- Occasionally, while working at his/her desk while retrieving items in his/her desk, answering the telephone, and interacting with customers.

8. Talking/Hearing – Frequently, in the performance of all facets of the job.

9. Seeing -- Continuously, in the performance of all facets of the job.

10. Driving -- Occasionally, while attending meetings and driving to different locations.

11. Environmental Conditions -- Most of this position is performed in a carpeted, heated, and well-lighted office.


Catholic Community Services of the Mid Willamette Valley


Salem, OR
97301 USA