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Afghan Humanitarian Response Program - Refugee Services Case Manager I

Catholic Charities
Portland, OR
  • Expired: October 17, 2021. Applications are no longer accepted.

Per several federal, state, and local COVID mandates that apply to Catholic Charities, all employees are required to confirm they are fully vaccinated, or in the process of receiving the COVID-19 vaccination. Employees can submit the Oregon Health Authority (OHA) exception form for medical or religious accommodation. COVID-19 testing in lieu of being vaccinated or having an approved medical or religious exception is not an option.

Afghan Humanitarian Response Program - Refugee Services Case Manager I

Refugee Services Program

Full-time: 40 hours Per Week / Limited term (through September 30, 2022); Non-Exempt

Reports to: Refugee Services Program Manager


Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon.


The role of a Afghan Humanitarian Response Program - Refugee Services Case Manager I is to serve newly-arriving Afghan cases in a new and rapidly evolving federal program. This position will focus on serving parolee cases, often with significant levels of trauma, and will provide services which promote clients' ability to become self-sufficient. For newly arriving families and individuals, this includes greeting them at the airport and working towards meeting their initial basic needs. Post-arrival, this position will assist clients in accessing temporary, short, medium, and long-term housing, food needs, eligible services such as English Language Learning, employment services as available, health care as available, public benefits as eligible, community organizations, schools, and community supports. In addition to physical items and support, this position will provide trauma-informed support as individuals work through the cultural transition to the United States, process their often-traumatic life experiences, and prepare for their future here. Among these other services, newly arrived refugees also participate in a comprehensive Cultural Orientation program. Finally, this position will partner with clients to develop strength-based action plans for attaining long-term self-sufficiency and identify achievable steps to put those plans into action. All the above services are to be completed within 90 days of a new arrival. The Afghan Humanitarian Response Program is currently anticipated to end 9/30/2022.

Prepare for and coordinate reception for newly arriving Afghan parolees and Special Immigrant Visas (SIV) in a culturally specific and linguistically appropriate manner.
Be prepared to serve and assist arriving clients with little to no prior notice, including walk-ins in need of rapid-response services.
Secure housing through identified channels, as well as developing additional housing resources specific for this program.
Maintain an active caseload of 20-30 cases.
Conduct intake meetings with clients to explain available agency services.
Facilitate referrals and applications with partner agencies to ensure clients' access to eligible public services and resources.
Connect clients with community networks and support systems to ensure their long-term integration into the community.
Work closely with volunteers and community groups who are supporting clients.
Provide transportation for clients, as needed, to attend required appointments.
Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary.
Develop strength-based service plans with clients to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers.
Assist clients in removing barriers to employment.
Provide eligible clients with all Cultural Orientation topics and assessments as required by USCCB, US Dept. of State, and Dept. of Homeland Security.
Ensure all required documentation, client files and data conform to agency and contract requirements.
Work with community partners to learn about resources that are available and make referrals when applicable.
Collaborate with the Refugee Services team and other agency departments to provide holistic, wrap-around, services to all clients.
Be available and willing to help in emergency situations, including outside regular working hours, nights, and weekends.
Work within a strength based, culturally specific, and trauma-informed approach.
Meets standards for documentation and data entry in Catholic Charities' Electronic records.
Participate in trainings and coordination meetings as requested by Supervisor.
Adherence to Catholic Charities policies and procedures.
Perform other duties and responsibilities as assigned.

Bachelor's degree in human services or equivalent lived / worked experience required.
English required. Demonstrated fluency in a second language is preferred, especially Dari, Pashto, and/or Farsi.
Multi-cultural/multi-lingual experience required; work specifically with refugee populations and interpreters strongly preferred, particularly Afghan SIVs and parolees who come to the US after assisting the US government
Prior experience providing services and supports to Afghan communities, including deep knowledge of customs, languages, religious sect, and cultural differences unique to this population, strongly preferred.
Demonstrated ability to work with a multicultural caseload and with an ethnically diverse team required.
Excellent written and oral communication skills.
Ability to effectively work with standard office programs including Word, Excel, Outlook, Microsoft Teams and PowerPoint.
Demonstrate judgment and discretion in dealing with confidential matters.
Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.
Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
Experience with community networking and organizing and demonstrated knowledge of community resources.
Ability to work a flexible schedule, which could include some evenings and weekends.
Ability to lift up-to 50 pounds.
Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100). Ability to operate agency vehicles, including passenger vans and/or small moving van. Travel between sites in Portland and Salem required.
Satisfactory results from criminal, civil and/or motor vehicle background check required.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Submit your application, resume, and cover letter at


Catholic Charities


Portland, OR
97204 USA



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