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Housing Specialist Case Manager II (San Francisco, CA)

Catholic Charities of San Francisco San Francisco, CA

  • Posted: over a month ago
  • Full-Time
Job Description: Catholic Charities is one of the largest, most comprehensive human services agencies in Northern California, reaching more than 32,000 individuals a year in San Francisco, San Mateo, and Marin counties. We tackle some of the most pressing challenges in our community – homelessness, generational poverty, inequality, aging in isolation, HIV-AIDS, and immigration to name a few – with determination, expertise, and collaborative problem-solving with those we serve. As an integral part of our communities, we work to keep our neighborhoods diverse, productive, safe, and healthy through our more than 30 programs, comprehensive services, and social justice advocacy.. We bolster our neighbors – single mothers, adults and families experiencing homelessness, adults with disabilities, seniors, children and youth, people living with HIV/AIDS, and immigrants – when they need help, solutions, and hope. We are compassionate caregivers, ardent advocates, and champions of those in need. If you are eager to have a substantive impact on the lives of others and the health of our community, apply here. Join us as we change lives. ESSENTIAL DUTIES & RESPONSIBILITIES Perform applicant screening to determine eligibility for HOPWA/Partial Rent Subsidy [PRS] Program, conduct Intakes for qualified applicants - including, but not limited to: crisis intervention counseling and support services, client data collection, information and referral, collection of documents needed for program participation, and coordination of service to address the clients’ immediate needs.Assess resident’s needs, situations, strengths, and support networks to determine goals.Develop mutually agreed upon improve their well-being and housing situation.Help program participants adjust to the change and challenges related to unstable housing, recovering from homelessness, substance use disorder, and family dynamics/issues.Provide direct services to residents.Educate and connect residents to the wide array of services available to families.Assist Participants with accessing community resources, Income Benefits/Assistance, CalFresh [Supplemental Nutrition Assistance Program (SNAP)], Healthcare [physical and mental health] enrollment applicable. Provide ongoing support services for clients living in subsidized housing, including but not limited to: information and referral for services, with a minimum of quarterly client contact.Assist and monitor personal goals and well-being through services plan, housing retention plans, situational growth, or improvement Documentation: Input, maintain proper client and program documentation [updates/changes] client data collection, information, and referral, collection of documents to address Participants’ immediate needs and long-range goals.Coordinate contact with collaborative agencies as needed to identify any client issues that might result in improved or destabilize housing and to conduct an appropriate intervention as requiredProvide ongoing support including but not limited to the following: information and referral for services, client contact, and assist in meeting the goals of the client’s service plan.Work in collaboration with Program, Division, and Agency staff/team to design and implement program operations and policies.Provide housing advocacy services including, but not limited to: assistance to clients in identifying and working with landlords interested in participating in the HOPWA Rental Subsidy Program.Performance of annual re-registration and Quality Housing Standards inspections (HQS)Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.Participate in related program, agency, and community meetings as assigned.Other duties as assignedNothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education & Experience: Bachelor’s degree in Social Work, or related field with a minimum of two [2] years directly related experience in case management. Sensitivity to, and possess a knowledge of HIV/AIDS services, homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic] issues.Substantial or demonstrated knowledge/experience working with families in crisis or unstable housing situations.Strong knowledge of substance disorders and associated health issues.Excellent written and verbal communication skillsElectronic data collection, input, and information maintenanceComputer Skills and MS Office Suite knowledgeKnowledge, Skills & Abilities: Must have experience in assessments and strong crisis intervention skills, particularly with people with HIV/AIDS, substance use disorders, and associated Healthcare [physical and mental health – acute/chronic].Certified or familiarity with HCV/Housing Quality Standards + but, not required.Interacting with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.Bilingual English/Spanish +.Achievement and Client-oriented.Work as part of a team and collaborate with colleagues for successful outcomes.Organizational awareness.Required License to drive in the State of California and the ability to drive a vehicle that requires a Class 2 California Driver's License.Analyze information, problems, situations, practices, or procedures in order to define the issues/challenges, relevant factors, or concerns to accomplish success.Formulate logical and objective conclusions through Client Services Plans.Organize material, information, and/or people in a systematic way to optimize efficiency and minimize harm or duplication of efforts.Coordinate people, resources, information to maximize success. Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations. Council on Accreditation (COA) roles Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews. Is responsible for accurate and timely submission of case records.Serves on a quarterly case record review committee for Performance and Quality Improvement Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.Intermittent lifting, pushing and pulling.Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers. Light work: Exerting up to 20 pounds of force occasionally, and/or up- to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. Driving is required for this position.If driving a car is required for the position, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.) WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Contact with clients who may have behavioral and psychiatric problems including shouting, use of profanity, and inappropriate behavioral choices.The noise level in the work environment is usually moderate and consistent with a normal office setting. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Department or Program: Assisted Housing & HealthThis is a non-management positionThis is a full time positionUnion status: UnionFingerprinting clearance: RequiredTB Screening: RequiredFirst Aid Certificate: No First Aid required Company Description: Catholic Charities SF, the not-for-profit service arm of the Archdiocese of San Francisco, is one of the Bay Area's largest human services organizations. Catholic Charities SF provides programs and services for 70,000 people in need within the three-county regions of San Francisco, Marin, and San Mateo Counties. Catholic Charities SF's programs include a full spectrum of services for f

Catholic Charities of San Francisco

Catholic Charities SF, the not-for-profit service arm of the Archdiocese of San Francisco, is one of the Bay Area's largest human services organizations. Catholic Charities SF provides programs and services for 70,000 people in need within the three-county regions of San Francisco, Marin, and San Mateo Counties. Catholic Charities SF's programs include a full spectrum of services for families and youth, single parents, aging adults, persons living with HIV, refugees, and immigrants, homeless and those at risk of being homeless, individuals with physical disabilities, and incarcerated adults and youth. In conjunction with Mercy/Charities Housing Inc., Catholic Charities SF is also a recognized leader in a not-for-profit housing development.

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