Case Manager I - Veterans Services

Case Manager - Veteran Services

Job Summary: The Case Manager I will provide case management and referral services to veterans and their family members.

Essential Duties:

• Conduct screening, assessments and case management services for veterans and their family members to determine program eligibility, develop service plans and provide clients with services and referrals, as needed, to complete their service plan goals.
• Complete all necessary documentation to ensure compliance with funding requirements, license requirements, best practice standards, and agency quality assurance standards.
• Develop and maintain a strong knowledge base of Catholic Charities programming and community resources.
• Assist the Director to identify and implement actions to improve program effectiveness as necessary.
• Prepare and submit all required reports and paper work in a timely and accurate manner.
• Participate in appropriate community collaborations by cultivating positive relationships with relevant funding and monitoring entities, faith based organizations, social service providers, and other community partners.
• Assist clients in implementing short to long-range plans by exploring all available options, identifying the client's own resources and available community and government resources, making appropriate referrals, and assisting in linking client with available resources - serving as facilitator and advocate when necessary.
• Maintain confidential client files, statistical records and case notes.
• Participate as an active team member of Catholic Charities.
• Maintain a work schedule that maximizes availability to staff and customers.

Knowledge, Skills and Abilities:

• Skill in cultural sensitivity and awareness.
• Ability to work within the parameters of a program budget.
• Ability to work independently and with a minimum of supervision.
• Ability to work effectively with diverse populations, including low-income persons and other disadvantaged persons.
• Ability to conformably work in a faith-based environment.
• Ability to maintain confidentiality at all times.
• Ability to operate various word processing software, spreadsheets, and database programs.
• Ability to organize, prioritize, and utilize effective time management techniques to meet deadlines.
• Ability to follow instructions furnished in verbal or written format.
• Ability to create and foster an environment consistent with agency culture, mission, vision, and values.
• Ability to develop and maintain positive relationships with all segments of the community (parishes, priests, religious, laity, Catholic ministries, civic leaders and community agencies.
• Ability to provide excellent customer service to internal and external customers and work effectively with others.
• Ability to travel throughout a 25 county service region as necessary.

Minimum Qualifications:

Education and Trainings:

• Master's degree from an accredited American university or equivalent in a foreign country.

Experience:

• Years of experience may be substituted for the educational requirement of a Master's Degree at a ratio of four (4) years of full time wage earning experience equals one (1) year of education, with a substitution of eight (8) years' experience for a Master's Degree.

Licenses/Certifications:

• Valid Texas driver's license.
• Must maintain compliance with the Diocese of Austin Ethics and Integrity in Ministry (EIM) policies throughout the employment period.