Shelter Coordinator

SUMMARY

The Shelter Coordinator is responsible for assisting the Program Manager with the day-to-day management and operations of the Emergency Family Shelter.  This position contributes to the health, safety and welfare of shelter residents and employees, and takes lead responsibility on specific areas of program and facility management. The Shelter Coordinator is responsible for maintaining continuous 24/7/365 staffing by coordinating shelter staff schedules and participates in routine on-call, and back up coverage including nights, weekends, and holidays.  This position is classified as essential staff. 

ESSENTIAL DUTIES and RESPONSIBILITIES

• Ensures continual staffing of residential facility 24/7/365 by coordinating schedules of shelter staff and on-call rotation. 
• Performs administrative tasks involved in the intake and orientation of new residents promoting understanding of shelter guidelines, expectations, and client rights. 
• Assesses clients’ needs and responds to self-identified goals by providing referrals related to housing, public assistance, employment, education, and other issues.
• Ensures timely reporting within data entry systems and hard copy files in accordance with program compliance and adherence to credentialing standards. Develops specialized knowledge related to service delivery database systems including ServicePoint and Homeless Management Information System (HMIS).  Prepares statistical summaries and reports as requested. 
• Provides general oversight of shelter residents, ensuring safety and security.  Manages developing situations utilizing de-escalation and conflict resolution skills.  Alerts appropriate staff and law enforcement as needed.  Completes critical incidents reports according to policy. Administers first aid and CPR when necessary.       

• Serves as the first point of contact for clients when completing the formal grievance process.  Receives and responds to grievances and reasonable accommodation requests. Works with residents as well as direct care staff and attempts to resolve concerns. 
• Assists with day-to-day operational tasks such as preparing and serving meals, distribution of basic needs and supplies to clients, cleaning and disinfecting client rooms, shared bathrooms, kitchen area, and common spaces.
• Updates daily log by documenting all interactions with clients and any other significant events in the shelter.  Competes efficient and informative shift exchange with incoming/outgoing staff in order to maintain consistency.  Maintains absolute confidentiality of information, written or verbal, according to policy and legal requirements.
• At the direction of the Program Manager, participates in the evaluation, implementation, and updates of current emergency shelter policies and procedures, facility and technology management, and security measures.  Conducts periodic internal file reviews and implements Quality Assurance measures as needed to ensure quality service delivery to clients 
• Assists in execution of monthly fire and evacuation procedures and prepares documentation in accordance with established policies and procedures.
• Assists Program Manager in identifying needs of the shelter such as supplies, food and maintenance needs. Provides periodic updates on census, intakes, exits, and extension requests.   
• Coordinates schedule for meal providers.  Assures food safety handling and storage practices are followed. 
• Answers telephone and gives information to callers, takes messages or directs calls to appropriate individuals.  Receives and documents in-kind donations.  Works with other shelter staff to organize and manage inventory supplies and program materials at the shelter.
• Plans and provides support and task supervision to volunteers.
• Participates in staff meetings and staff training as directed.
• Participates in routine on-call coverage including nights, weekends, and holidays in rotation with other staff. 
• As essential staff, the Shelter Coordinator is required to report to work when scheduled, to remain on the job beyond the end of a shift until a replacement arrives, if needed, and to report to work if serving in an on-call capacity, or as necessary to cover scheduling gaps.
• Other duties as assigned.

EDUCATION AND EXPREIENCE

Bachelor's degree or equivalent from four-year college and one to two years related experience and/or training; or equivalent combination of education and experience.  Prior experience working at a shelter facility preferred.  Knowledge of community social services and  experience working with the homeless population also preferred.      

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.