Reporting to the Community Care Coordinator (CCC) Lead, you will work as part of a team that also includes Member Engagement Specialists, Care Coaches and others. However, CCCs are the only team members who interact face-to-face with members. You'll be responsible for the local, in-person clinical care coordination of members enrolled into the Catasys OnTrak Program. Members receive outpatient medical and psychosocial treatment as well as Care Coaching services to address substance abuse issues as well as whole-health issues such as stress, depression, anxiety, smoking cessation, and weight management.
At any given time you may be supporting 75 to 130 members, depending on their needs. Some of the support can be done over the phone. This will include working closely with the Care Coach team to provide services to/for members including (but not limited to):
- Assisting with gathering initial paperwork and ongoing assessments of enrolled members
- Meeting potential members in community settings to encourage enrollment/participation.
- Providing transportation as needed for enrolled members.
- Facilitating robust enrollment and participation in the local market.
- You'll also work with providers and other external stakeholders and resources to:
- Help organizations such as health plans or employers develop a clear pathway to enroll their members/employees into OnTrak.
- Present at facilities such as clinics, private medical practices and hospitals to coordinate with facility staff and relevant off-site client personnel (e.g., health plan care managers) to help intervene and provide members/employees with immediate support, guidance and information about enrollment into Catasys OnTrak.
Exclusive to the OnTrak Program, Community Care Coordinators (C3) leverage local and OnTrak program knowledge to build and maintain therapeutic relationships with members to support the achievement of targeted health goals. Reporting to the C3 Care Community Supervisor, you will work as part of a team that also includes Member Engagement Specialists, Care Coaches, and others. C3s are an extension of the integrated enrollment and care delivery team for the OnTrak Program. They are local to the geographies they serve, and demonstrate extraordinary cultural competency, empathy and understanding of the unique needs of their population. They are trained to ensure that they can support—on a face-to-face basis-- members who have a low perceived need for treatment and assist with the varying, challenging needs that our members may face. The C3s strengthen the connection that our members feel to the OnTrak program. CCCs are an active part of a coordinated team for those who receive outpatient medical and psychosocial treatment, as well as Care Coaching services, to address substance abuse issues as well as whole-health issues, including stress, depression, anxiety, chronic pain, living healthy, smoking cessation, and weight management. At any given time you may be supporting 75 to 130 members, depending on the needs of the population in the area. This can include telephonic assistance as well, though the intended goal is for face-to-face intervention. Success in this role includes working closely with the Care Coach team to assess and address member’s social determinants of health.
What you'll get to do:
- You'll drive up to 150 miles each way to meet with our members. You'll spend much of your time on the road or in face to face meetings with our members making sure they get the services they need
- Provide professional, therapeutic, in-community or in-home support to members from enrollment to graduation via:
- Welcome meetings
- Support/Resource meetings
- Graduation meetings to celebrate and document success
- OTP provider appointment transportation
- Find creative and innovative ways to drive engagement in the OTP including participation with Care Coach and attendance to OTP providers (RD/THER/MD).
- Collaborate with the multidisciplinary team to ensure member success.
- Use regional knowledge to assess and address members’ SDoH by connecting members to necessary resources in their local area. Explore health plan, local, state, and federal resources and educate member on how each works (together) to offer more comprehensive and sustainable results. SDoH includes:
- Economic stability (food, housing, healthcare)
- Healthcare literacy and ability to successfully navigate the healthcare system
- 1-3 years’ experience working with patients in behavioral health or community care settings
- Demonstrated success in establishing and maintaining relationships with local providers
- Basic knowledge of different current and relevant mental health approaches and resources
- Training in, or willingness to be trained in, Motivational interviewing and intervention techniques
- Proficient personal computer skills, including Microsoft Office (Word, Excel, PowerPoint)
- Health care documentation systems proficiency
- Relationship building skills
- Strong time management
- Strong verbal and written communication skills both verbal and written
- High problem-solving abilities
- Basic knowledge of health care systems and resources in local and surrounding communities; and a demonstrated willingness to learn
- Proven ability to assist with multiple members across care team for success-driven outcomes; cultural sensitivity and diversity awareness; proven ability to advocate for members and their families keeping with adherence to OnTrak Program guidelines; experience with assisting high-risk individuals obtain access to solutions for persisting social determinants of health that may cause barriers to entry
- Experience with substance-dependent individuals; intervention experience and MI techniques; working knowledge of managed care organizations and various care coordination efforts; knowledge and familiarity of healthcare related documentation systems
- CHW Certification, Health Coach Certification
- Motivational Interviewing, CPR, Conflict De-escalation
All work from home and field opportunities require:
- A quiet, private, distraction-free home office work environment
- A reliable high-speed internet connection (cable, DSL or fiber) with speeds of at least 10Mbps download and 5Mbps upload
- Willingness to do constant sedentary work
- Discipline to work from home and field while following a set schedule
- Background check clearance
To support our explosive growth, we’re looking for compassionate, hard-working people-lovers to join our team. If innovating in the field of patient care is something you’re passionate about, we encourage you to join our mission to improve the health and save the lives of as many people as possible.
Impact lives in so many ways
You'll be an integral part in supporting people coping with their unique life challenges. Every member of the Catasys team contributes to accomplishing our goals and upholding our people-centric values.
The new face of mental health
Our model is research-based, and we are invested in staying on the leading edge of treatment. You'll help us break down barriers and stigmas associated with mental health.
Our ongoing strong growth and evolution, we are looking for people who want to do their best at work. Join our team and take your career to the next level with Catasys. We are committed to promoting from within.
In addition to a competitive wage, we offer comprehensive benefits including medical, dental and vision insurance; a 401(k) plan; paid holiday, vacation and sick time; flexible spending accounts; Basic Life/AD&D, Employee Assistance Program and Travel Assistance Program and more.
Catasys is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status