IT Operations Lead

The IT Operations Lead provides technical support to Catapult staff. The incumbent must have a fundamental and broad knowledge of modern operating systems, hardware, and networks. Responsible for managing, and/or supporting both local and remote users, networks, and server/storage infrastructure. This position will be the lead position for the Catapult Charlotte office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install, upgrade, and monitor software/hardware.
• Troubleshoot end-user incidents
• Prioritize tickets submitted to the IT department
• Meet with departments across the company to understand their technological needs
• Ensure successful implementation of various technologies
• Support and lead critical infrastructure, Office 365 and support for IT systems that facilitate growth for the business
• Establish trusted partnerships with peers and colleagues throughout Catapult
• Work with stakeholders to identify and anticipate business IT needs and prioritize and implement IT projects
• Effectively balance break/fix work and project work to help drive key business objectives
• Encourage open and effective two-way communication with team and customers

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Provide on-site support for hardware and software systems
• Proficiency in Microsoft Active Directory administration, including group policy, sites, DNS, DHCP, Offic3 365, Printers
• Working (Intermediate) knowledge of WAN/LAN technologies and troubleshooting skills
• In-depth knowledge of Windows operating systems and the ability to learn and troubleshoot Mac OS
• Audio/Visual device set up and management
• Asset procurement and vendor management
• Demonstrated complex issue resolution
• Excellent written and verbal communication skills

TRAVEL

Must be willing to travel to all Catapult Office's as needed (Charlotte, Raleigh, High Point, NC)

EXPERIENCE REQUIRED

• 3-5 years of related work experience in technical operations and support

EDUCATION, CERTIFICATIONS AND LICENSES REQUIRED

• BS/BA degree in Computer Science or a related field with 2+ years of related experience
• AA/AS degree in a related field plus 3+ years' experience
• Certifications in one or more of the following areas preferred: CompTIA, Microsoft, or Cisco