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Customer Support Coordinator

Catalyst Workplace Activation Seattle, WA
  • Expired: 11 days ago. Applications are no longer accepted.

SUMMARY

The Customer Support Coordinator accurately prepares specs, pricing and instructions for quotes and orders, communicates information to customers in a timely manner, and provides a point of contact for sales and customers regarding quotes and orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Furniture Pricing, CAP Spec Preparation, Connect Order Entry

  • Meet with sales to determine scope/goal of quote
  • Prepare CAP spec, confirm all pricing, discounts, freight charges and miscellaneous fees
  • Create quote in Connect ensuring that all pricing, codes and order setup are accurate
  • Prepare delivery instructions and purchase order instructions
  • Apply appropriate contracts and/or discounting
  • Prepare quote to give to Procurement Specialist when order is ready to place
  • Ensure that order criteria are met for signed quotes/POs, deposits and credit terms are met
  • Provide support to project managers and salesperson as requested

2. Order Tracking

  • Contact vendors to confirm shipping or confirm shipment notice
  • Track shipments on freight websites or via phone

3. Customer Engagement

  • Notify client of order status upon order placement, acknowledgment and shipment
  • Coordinate delivery with client (could be simple or complex depending on order)
  • Field daily phone calls and emails from client to answer a variety of questions that arise
  • Review project with installation team at weekly preinstall
  • Follow up with client at end of install

4. Invoicing/Order Completion

  • Follow-up on outstanding issues such as punch-list, freight claims, returned product
  • Confirm order will invoice accurately by running a pre-invoice report in Connect
  • Send out satisfaction survey to customer upon completion of order
  • Follow up with client at end of install

5. Teamwork

  • Participate in team meetings, both within your location as well as company-wide meetings
  • Work on team goals as assigned by manager and team


EDUCATION AND EXPERIENCE

  • High school diploma or GED required; Bachelor or Associate degree preferred
  • Customer service experience required
  • Design and/or systems furniture experience preferred but not required

IDEAL CANDIDATE

  • Knowledge of CAP; ability to learn Connect accounting system and contracts
  • Understanding of discounting and proficient math skills to apply discounting
  • Strong organizational Skills
  • Attention to detail
  • High level of dependability and attendance
  • Ability to prioritize competing deliverables and projects
  • Open to feedback and coaching
  • Able to ask for help when necessary
  • Ability to be a fully participating team member
  • Able to work independently
  • Consistent high performer
  • Able to learn new technology
  • Strong accuracy with data entry
  • Proficient in MS office
  • Excellent communication skills with all customer bases
  • Understand and follow established filing system


Job Posted by ApplicantPro

Catalyst Workplace Activation

Address

Seattle, WA
USA