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Collections Call Center Supervisor

Catalyst Career Group Rockford ,IL
  • Expired: 18 days ago. Applications are no longer accepted.
Job Description

The Illinois Department of Central Management Services (CMS) provides a broad range of programs and services to state agencies and the public. Our commitment is to ensure accountable, efficient government and enable effective public service at the lowest possible cost.


  • Medical
  • Dental
  • Vision
  • Life insurance benefits
  • Paid time off (PTO)

Responsibilities include:

  • Serves as a full line supervisor
  • Approves various courses of action including jeopardy and penalty assessments
  • Accesses delinquent taxpayer cases, reviews and analyzes online information to determine the nature of the delinquencies and/or assessments utilizing the IDOR's Tax Systems
  • Regulates the training, maintenance, operation, and quality control of an enforcement program and the specific software that controls its operation
  • Confers by telephone, correspondence, and/or in person, with taxpayers, their representative and/or others to make demand for payment or filing of missing returns
  • Appears at Administrative Hearings, State Circuit Court and/or Federal Court to act as an expert IDOR witness in enforcement laws

Requirements include:

  • Requires knowledge, skill, and mental development equivalent to four (4) years of college.
  • Requires three (3) years of experience working in a tax related field (accounting, collections, finance, etc.).
  • Requires the ability to lift and carry up to 25 lbs.
  • Requires the ability to travel.
  • Requires the ability to pass fingerprint, background check and tax compliance check.

Register to Attend this VIRTUAL Job Fair to CHAT LIVE with Recruiters from the Illinois Department of Central Management Services and other leading industries.

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Don’t miss this opportunity to meet Virtually with companies hiring in the Rockford area.

Tuesday, June 30, 2020

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Once a profile is created, candidates/participants will receive timely reminders and instructions for the day of the event. This training prepares candidates to make a lasting first impression.

Register and Complete your Candidate Profile at:

If you’re looking for a new job or the opportunity to explore career options, register now for the upcoming Job Fair. This is a VIRTUAL event. Job seekers can view details about each hiring company, job openings and have the opportunity to connect live with hiring managers and recruiters via text chat or video. Avoid spending valuable time submitting resumes with no response. This is your opportunity to maximize your job search efforts from the comfort and safety of your own home.

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Remember, the best way to be considered for a position is to join the event and interact with the hiring managers via chat or video. Plan to attend this VIRTUAL ONLINE EVENT!

Catalyst Career Group


Rockford, IL