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Customer Service Representative

Castle Automotive Group
Oakbrook Terrace, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

At Castle Automotive Group, we have openings for entry-level and experienced Customer Care Representatives for both our sales and service departments.  We truly believe that our team members are the driving force behind our success and are committed to delivering the greatest customer experience every day.

  • Answer customer calls and establish follows-up with sales, or service, appointments
  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
  • Provide customers with initial product information and direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily
  • Minimum one year in a previous customer service role, preferably in auto dealership environment
  • Excellent customer service skills
  • Strong communication skills, both verbal and written
  • Positive and hardworking personality
  • Strong computer skills

What We Offer

  • 401(K) 
  • Major medical, dental, vision, and life insurance
  • Voluntary Benefits (Accident, Critical Illness, Disability, and more)
  • Paid Time Off 
  • Employee vehicle purchase discounts
  • Flexible work schedule
  • Career advancement

We are looking for qualified, quality people who are ready to start their career within our family.

To learn more about us visit: 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Castle Automotive Group


Oakbrook Terrace, IL



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